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brsc0002
Frequent Visitor

Failed to sign in. Please verify your credentials and try again.

Dear Community users,

 

I'm facing an issue when i tried to run On-promisse Gateway in my Pc, I already sent this error to local support IT  but they can't help and ask to me send this issue for PBI community.

 

Message error is:


Request Id: 868fb3b9-abf4-43c6-b993-dc785d342a00
Correlation Id: b77e2536-370e-4776-9e3b-f57f2c0afba7

Timestamp: 2020-06-08T11:05:04.617Z
Nome do aplicativo: Power BI Gateway

ID do aplicativo: ea0616ba-638b-4df5-95b9-636659ae5121

Endereço IP: 45.165.61.60
Identificador de dispositivo: Não disponível

Plataforma do dispositivo: Windows

Estado do dispositivo: Unregistered

1 ACCEPTED SOLUTION
v-xicai
Community Support
Community Support

Hi @brsc0002 ,

 

Please try to upgrade the gateway to latest version. Restart the machine then test again. Check if required ports are allowed based on this document: https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-communication#ports

 

For reference:

 

Troubleshoot gateways - Power BI

 

Failed to sign in. Please verify your credentials and try again.The browser based authentication dia

 

Best Regards,

Amy 

 

Community Support Team _ Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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2 REPLIES 2
v-xicai
Community Support
Community Support

Hi @brsc0002 ,

 

Please try to upgrade the gateway to latest version. Restart the machine then test again. Check if required ports are allowed based on this document: https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-communication#ports

 

For reference:

 

Troubleshoot gateways - Power BI

 

Failed to sign in. Please verify your credentials and try again.The browser based authentication dia

 

Best Regards,

Amy 

 

Community Support Team _ Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

lbendlin
Super User
Super User

Check the gateway documentation, especially the section about proxies.

 

https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-proxy 

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