Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Earn the coveted Fabric Analytics Engineer certification. 100% off your exam for a limited time only!

Reply
maxmods
Regular Visitor

Failed to get service account from gateway service. - personal data gateway

Hello,

Currently, i'm able to run the personal data gateway program, sign-in and run a network ports test with no issues. However, the gateway never shows up on the powerbi website, and requires me to login every time the personal data gatway program is closed. Looking at the Gateway Configurator log, it's giving an error of: "Failed to get service account from gateway service."

 

Any guidance is much apperciated!

1 ACCEPTED SOLUTION
v-xiaoyan-msft
Community Support
Community Support

Hi @maxmods ,

 

In the past few days we fixed a bug about Gateway not appearing in the Gateway list, you can check if your personal gateway is now working properly?

 

Best Regards,
Community Support Team _ Caitlyn

If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

4 REPLIES 4
v-xiaoyan-msft
Community Support
Community Support

Hi @maxmods ,

 

In the past few days we fixed a bug about Gateway not appearing in the Gateway list, you can check if your personal gateway is now working properly?

 

Best Regards,
Community Support Team _ Caitlyn

If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

Caitlyn,

I'm already running on the enterprise/non-personal Gateway and building out visualizations in powerBI. If we were still testing i'd be happy to, but we are past that point now and running without issues. Thanks for the information!

lbendlin
Super User
Super User

when you run services.msc on your PC, does it have a service entry for "On-Premise Data Gateway"?  If yes, is the service running?

No service was found on the computer, i tried un-installing and re-installing. But the service still didn't show up. I ended up buying a PowerBI license, uninstalling the personal gateway and installing the standard gateway. The gateway is now displaying in my gateways. Then i had to create a test Worksheet with a sql server data source that was accessible locally. After i published that datasource/dataset, then i was able to view it online and make changes to access it via the gateway remotely.

Not sure if i'm doing everything correctly, but i've got some working data now.

Thank you for reaching out.

Helpful resources

Announcements
April AMA free

Microsoft Fabric AMA Livestream

Join us Tuesday, April 09, 9:00 – 10:00 AM PST for a live, expert-led Q&A session on all things Microsoft Fabric!

March Fabric Community Update

Fabric Community Update - March 2024

Find out what's new and trending in the Fabric Community.

Top Solution Authors