Failed to create gateway.

[CLAREWT]

Hello!

All my data refresh failed today so I checked the gateway, it says it is configured correctly but the gateway is unreachable due to local network connectivity problems. So I followed some of the advice from the forum and unistalled the gateway and intalled the newest version. But then I can't retrieve it using the recovery key. 

I tried to create a new gateway, but it is having the same error:

Failed to create gateway. Please try again.
Response status code does not indicate success: 400 (Bad Request)
Request Id: 15f3c513-15c6-4b43-be36-c9ea95b14b4e
Timestamp: 2/24/2022 12:49:35 AM +00:00
ErrorCode: PowerBIEntityFrameworkOperationException

at Microsoft.PowerBI.DataMovement.ExternalClient.PowerBIDataMovementClientExtensions.<EnsureSuccessfulDMMSRequest>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.DataMovement.ExternalClient.PowerBIDataMovementClientExtensions.<CreateOrReplaceUnifiedGatewayAsync>d__2.MoveNext()

I found a post having similar issue but it doesn't have a solution.

https://community.powerbi.com/t5/Report-Server/Failed-to-create-gateway/m-p/822515

[maygz]

I am having the same issue and there is no proxy. We had a gateway perfectly working but we just went to upgrade it and now we cannot make it work and our production is down

[v-luwang-msft]

Hi @CLAREWT ，

Has your problem been solved, if so, please consider Accept a correct reply as the solution or share your own solution to help others find it.

Best Regards
Lucien

[v-luwang-msft · Accepted solution]

Hi @CLAREWT ,

According to the official article，this error could be due to proxy configuration issues. The gateway log provides additional details for troubleshooting. For more information, see Configure proxy settings for the on-premises data gateway.

Did I answer your question? Mark my post as a solution!

Best Regards

Lucien

[edhans]

Do you have the correct ports open? Adjust communication settings for the on-premises data gateway | Microsoft Docs

Do you have permissions to create a gateway? It has to be grandted by the Power Platform admin, not the Power BI Admin, in the Power Platform adminstration center.

Have you tried the troubleshooting steps? Troubleshoot gateways - Power BI | Microsoft Docs

If all else fails, contact MS Support. It may be a particular issue and they can get your logs and help you trouble shoot.  Support | Microsoft Power BI