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Roseventura Member
Member

Failed Refresh Details are not showing (blank)

I'm having a problem seeing the details of a refresh when it fails. 

 

I can usually figure out why it fails but only if I can see the details.  Normally, when I click on Show under the Details column of the Refresh History screen I can see the reason (bad or missing column, dataset, etc.), but lately, when I click on Show all I get is a blank line with no info.

 

I've tried different browsers, clearing my cache, and some other things, but I'm still not able to see the details.

 

I'm the admin for all the dashboards in question, so I don't think it's a rights issue.

 

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5 REPLIES 5
Community Support Team
Community Support Team

Re: Failed Refresh Details are not showing (blank)

Hi @Roseventura ,

 

I'd like to suggest you share gateway log to help us clarify this issue.

Troubleshooting the On-premises data gateway

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



For learning resources/Release notes, please visit: | |
oberthju Frequent Visitor
Frequent Visitor

Re: Failed Refresh Details are not showing (blank)

Hi

I have the exact same issue since one week. I opened a ticket yesterday to support. Will let you know when they answer me ..

Olivier
Roseventura Member
Member

Re: Failed Refresh Details are not showing (blank)

Pardon my naivete, but how would seeing the logs on the Gateway server address a problem that's on the Service side?

 

Up until just recently (2 weeks maybe?), anytime you click on Show, the line below would display the error.  Now it's just a blank space.

 

I think this is a bug on the Service side, but I could be wrong.  What are you looking for in the logs?

 

Rose

 

 

Community Support Team
Community Support Team

Re: Failed Refresh Details are not showing (blank)

Hi @Roseventura ,

 

Yes, this issue is already list on support page, you can take a look at support page to know more about this:

 

The detailed error information for a failed refresh will not show on the Refresh History page or via the API. Engineers are working on a fix and expect it to be deployed to all regions by end-of-day 3/15/19.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



For learning resources/Release notes, please visit: | |
kgmccann Regular Visitor
Regular Visitor

Re: Failed Refresh Details are not showing (blank)

I am having this issue now but notice that it is no longer mentioned on the support page. Is MS still working on this?