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fluger
Frequent Visitor

External user gets trial even though they have pro-lisence

I have a shared workspace with external users, which has been working well so far. Recently however the external users started getting a warning about that they have a trial version, even though they still have a pro-lisence from their own tenant.

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fluger
Frequent Visitor

Seems like the issue is at Microsofts end: https://powerbi.microsoft.com/en-us/support/ 

"Power BI Pro customers trying to access externally shared content from a different Tenant may encounter a message asking to “Upgrade to Power BI Pro”. Engineers have identified the root cause and ETA for a fix is end-of-day 06/07/2020."

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6 REPLIES 6
v-jayw-msft
Community Support
Community Support

Hi @fluger , @Tim-BD , @Grenoble ,

 

This is not an issue, when you share report with external users, it will create guest accounts for them. These guest accounts are in your tenant and are not their own accounts because their license in their own tenant are not access to your tenant.

However, you can assign a Power BI Pro license to guest user and allow them to edit and manage content in the organization.

For more details please check the below document.

https://docs.microsoft.com/en-us/power-bi/admin/service-admin-azure-ad-b2b#licensing 

 

Best Regards,

Jay

Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.

Does that mean they will need two license per user? One for each tennant?

 

What I am talking about is when guest bring their own license https://docs.microsoft.com/en-us/power-bi/admin/service-admin-azure-ad-b2b#guest-user-brings-their-o...

fluger
Frequent Visitor

Seems like the issue is at Microsofts end: https://powerbi.microsoft.com/en-us/support/ 

"Power BI Pro customers trying to access externally shared content from a different Tenant may encounter a message asking to “Upgrade to Power BI Pro”. Engineers have identified the root cause and ETA for a fix is end-of-day 06/07/2020."

View solution in original post

"Some users may experience...". No not some... all of our users. I hate the polite wordings from Microsoft.

Grenoble
Frequent Visitor

I think I have the same problem as @fluger.

I've shared an app with external pro-accounts. When they click on the link they get asked to upgrade to a pro-trial-license. If they continue it seems as if a trial-licence (for 59 days) is created (with the same user-email-adress as their pro-account) and they are able to see the app. But if they login with their pro-license the app is not there...

What is going on here?

More people are experiencing this same issue (#MeToo). I think there is a bug or something. I hope they can fix this soon!

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