cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Frequent Visitor

External user gets trial even though they have pro-lisence

I have a shared workspace with external users, which has been working well so far. Recently however the external users started getting a warning about that they have a trial version, even though they still have a pro-lisence from their own tenant.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Frequent Visitor

Re: External user gets trial even though they have pro-lisence

Seems like the issue is at Microsofts end: https://powerbi.microsoft.com/en-us/support/ 

"Power BI Pro customers trying to access externally shared content from a different Tenant may encounter a message asking to “Upgrade to Power BI Pro”. Engineers have identified the root cause and ETA for a fix is end-of-day 06/07/2020."

View solution in original post

6 REPLIES 6
Highlighted
Regular Visitor

Re: External user gets trial even though they have pro-lisence

I think I have the same problem as @fluger.

I've shared an app with external pro-accounts. When they click on the link they get asked to upgrade to a pro-trial-license. If they continue it seems as if a trial-licence (for 59 days) is created (with the same user-email-adress as their pro-account) and they are able to see the app. But if they login with their pro-license the app is not there...

What is going on here?

Highlighted
Regular Visitor

Re: External user gets trial even though they have pro-lisence

More people are experiencing this same issue (#MeToo). I think there is a bug or something. I hope they can fix this soon!

Highlighted
Community Support
Community Support

Re: External user gets trial even though they have pro-lisence

Hi @fluger , @Tim-BD , @Grenoble ,

 

This is not an issue, when you share report with external users, it will create guest accounts for them. These guest accounts are in your tenant and are not their own accounts because their license in their own tenant are not access to your tenant.

However, you can assign a Power BI Pro license to guest user and allow them to edit and manage content in the organization.

For more details please check the below document.

https://docs.microsoft.com/en-us/power-bi/admin/service-admin-azure-ad-b2b#licensing 

 

Best Regards,

Jay

Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution to help the other members find it.
Highlighted
Frequent Visitor

Re: External user gets trial even though they have pro-lisence

Does that mean they will need two license per user? One for each tennant?

 

What I am talking about is when guest bring their own license https://docs.microsoft.com/en-us/power-bi/admin/service-admin-azure-ad-b2b#guest-user-brings-their-o...

Highlighted
Frequent Visitor

Re: External user gets trial even though they have pro-lisence

Seems like the issue is at Microsofts end: https://powerbi.microsoft.com/en-us/support/ 

"Power BI Pro customers trying to access externally shared content from a different Tenant may encounter a message asking to “Upgrade to Power BI Pro”. Engineers have identified the root cause and ETA for a fix is end-of-day 06/07/2020."

View solution in original post

Highlighted
Frequent Visitor

Re: External user gets trial even though they have pro-lisence

"Some users may experience...". No not some... all of our users. I hate the polite wordings from Microsoft.

Helpful resources

Announcements
August 2020 Community Challenge: Can You Solve These?

August 2020 Community Challenge: Can You Solve These?

We're excited to announce our first cross-community 'Can You Solve These?' challenge!

July 2020 Community Highlights

July 2020 Community Highlights

Learn about the exciting things that happened in July.

Get Ready for Power BI Dev Camp

Get Ready for Power BI Dev Camp

We are thrilled to announce we will begin running a monthly webinar series named Power BI Dev Camp.

Power BI Desktop August 2020 Update

Power BI Desktop August 2020 Update

We have great updates this month! Click the link for the video with more info.

Top Solution Authors
Top Kudoed Authors