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evgenyg Frequent Visitor
Frequent Visitor

External Data Refresh Failed

Hello!

I create connection to Power Bi Service in my excel workbook. Then I uploaded this book to Power BI Service.

 

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When I try to change filter I get then error "External Data Refresh Failed". What could be the cause of the error?

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3 REPLIES 3
Community Support Team
Community Support Team

Re: External Data Refresh Failed

Hi evgenyg,

 

You should install a gateway on your machine and then configure datasource in manage gateway pane in power bi service.

Please refer to: https://docs.microsoft.com/en-us/power-bi/refresh-data.

 

Regards,

Jimmy Tao

evgenyg Frequent Visitor
Frequent Visitor

Re: External Data Refresh Failed

Thanks for the answer! But I'm not sure. Do I need a gateway to connect to Power BI Service ? 

Where should it be installed ? I am trying change filter in web browser. Not on my local machine.

Community Support Team
Community Support Team

Re: External Data Refresh Failed

Hi evgenyg ,

 

If your data source is local, you should install a gateway(personal or on-premises) on your machine. In addtion, the machine which will be installed a gateway should not be a domain controller. 

 

Regards,

Jimmy Tao