Extended Pro Trial activationen message not showing

[christianbt]

Hi, 

Sum of our users have not received the extended pro trial message after using their 60 days trial. Can you help us with this? 

The users are 

Kenn.Petersen@dk.selecta.com

Brian.Kjeldbjerg@dk.selecta.com

Many thanks. 

Br

Christian

[emarc1]

If they started using it after June 1st they'll only have access to the 60 day trial. Only users who have used Power BI earlier than that have access to the extended trial.

https://powerbi.microsoft.com/en-us/documentation/powerbi-extended-pro-trial/

[christianbt]

Hi,

Thanks for the reply. They both started using it before june 1st?

BR

Christian

[v-huizhn-msft]

Hi @christianbt,

You means both of the accouts were signed up before june first, but theu still receive the notification, right? If it is, the Notification Center is actually having a problem to propose the 1y Pro Trial invitation to the users eligible. We're trying to fix it. Thanks for understanding.

Best Regards,
Angelia

[christianbt]

Hi Angelia, 

Both were signed up before June 1 yes, but they have not received the notification to update to the 1y trial. Okay, do you know when this error is expected to be fixed? 

Br

Christian 

[v-huizhn-msft]

Hi @christianbt,

I haven't get information of it, I will post update if there is any response.

Best Regards,
Angelia