Export to PDF not working

[rbre]

We are testing out the new feature - Export to PDF - in the Power BI service, and it doesn't work for most of our reports. We checked the limitations that are published and we seem to be within them, so not sure why it doesn't work.After about 5 minutes we get this message:

Unable to export to PDF

We couldn't export your report to a PDF file

Please try again later or contact support. If you contact support, please provide these details.

Activity ID: eca644bd-b19e-4df6-8c98-e4695c3389d8

Request ID: 1418cf70-1d69-f9b1-5380-7b60c71459cf

Correlation ID: 53d38ee7-684e-0f3a-edd3-bca9b009e04a

Status code: 500

Time: Mon Feb 11 2019 10:20:01 GMT+0100 (Central European Standard Time)

Version: 13.0.8309.195

Cluster URI: https://wabi-north-europe-redirect.analysis.windows.net

If if we do get this to work it is useless for us in the state anyhow since it only uses the default slicer states and not what the user has selected. So, looking forward to be able to capture the pdf with the current filter/slicer settings. 

[v-juanli-msft]

Hi @rbre

Which web browser do you use? How about try with other web browsers?

Do you and these users have a pro license?

To get quick help and reponse, i suggest you to create a support ticket.

https://powerbi.microsoft.com/en-us/support/

For your requirement :

"If if we do get this to work it is useless for us in the state anyhow since it only uses the default slicer states and not what the user has selected. So, looking forward to be able to capture the pdf with the current filter/slicer settings. "

The official document says it's a coming feature->

"One item of note – many, many users have been asking when the filters/slicers/bookmarks they’ve selected will be respected when they export to either a PowerPoint or PDF.  While that isn’t the case yet, that capability is coming in very short order, so keep watching the Power BI blog for an announcement around that feature in the not too distant future."

Best Regards

Maggie

[Anonymous]

I have the same problem.

Unable to export to PDF
We couldn't export your report to a PDF file
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: ca515e38-01bd-493e-bae2-8a1d9d519cd3
Request ID: 52b76de0-7cb5-c2ab-e19d-24a13dc2c2e0
Correlation ID: 3bfcfc33-7bb4-c3a4-1250-5ab6e3bfe2e5
Status code: 500
Time: Mon Feb 18 2019 11:35:08 GMT+0100 (Central European Standard Time)
Version: 13.0.8383.201
Cluster URI: https://wabi-north-europe-redirect.analysis.windows.net

Best

Arturo

[jarjac]

Hi, according to our understanding export to PDF is available in the service from 10th of february. See this blog post.