Frequent Visitor
Posts: 3
Registered: ‎09-18-2018

Export to PDF not working

We are testing out the new feature - Export to PDF - in the Power BI service, and it doesn't work for most of our reports. We checked the limitations that are published and we seem to be within them, so not sure why it doesn't work.After about 5 minutes we get this message:

Unable to export to PDF

We couldn't export your report to a PDF file

Please try again later or contact support. If you contact support, please provide these details.

Activity ID: eca644bd-b19e-4df6-8c98-e4695c3389d8

Request ID: 1418cf70-1d69-f9b1-5380-7b60c71459cf

Correlation ID: 53d38ee7-684e-0f3a-edd3-bca9b009e04a

Status code: 500

Time: Mon Feb 11 2019 10:20:01 GMT+0100 (Central European Standard Time)

Version: 13.0.8309.195

Cluster URI:


If if we do get this to work it is useless for us in the state anyhow since it only uses the default slicer states and not what the user has selected. So, looking forward to be able to capture the pdf with the current filter/slicer settings. 

Community Support Team
Posts: 2,482
Registered: ‎03-15-2018

Re: Export to PDF not working

Hi @rbre

See limitation here

There are a few considerations to keep in mind with the Export to PDF feature:

  • The Export to PDF feature is only available with Power BI Desktop, and is not currently available in the Power BI service.
  • The feature does export custom visuals, but it does not export any wallpaper you may have applied to the report.

Best Regards


Posts: 1
Registered: ‎01-16-2019

Re: Export to PDF not working

Hi, according to our understanding export to PDF is available in the service from 10th of february. See this blog post.