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Helper I
Helper I

Export data from Power BI online

I have a user that is needing to export summarised data from a visual in Power BI online.


I am able to click the elipsis above the matrix and export summarised data:mine.jpg


However, the user in question is not. He doesn't even have the option:his.jpg



When looking at the actual pbix settings it is set to allow export:2019-06-11 14_02_42-Options.png


I don't understand what could be blocking this. In classic Microsoft fashion, all the options are so heavily buried in context menus I don't even know where to look.


Can someone point me in the right direction?

Helper I
Helper I

For more information, this is what the user sees in the workspace. He can confirm that in the 2nd report he has the ability to export data, or analyze in excel. But the 1st report he cannot. Take note of the excel symbol that is greyed out. Surely there is a setting somewhere that can change this.



It seems like the user doesn't have the permisison to build new content using the underlying dataset.

When the content owner shares the content to this user, the "Allow users to build new content using the underlying datasets" was not checked.

To fix it, the owner can grant build permission to this user through manage permissions page of this underlying dataset. This documentation has more context

Thanks for your reply. 

I've already ensured that all of these boxes are ticked. So there is something else at play here. I'm very confused.permissions.jpg


Hi @drad ,

I'd like to suggest you check admin portal settings to confirm if export features are disabled.

Administering Power BI in the admin portal


Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

Back when I had this issue a few weeks ago. I followed these instructions but found that Export Data settings were enabled for all users in the organisation. 


I disabled, then reenabled this setting and it fixed it, however, I'm now experiencing the same issue again! My users can't export data as they dont have the option.


  • All dashboards in question allow Summarised AND Underlying data export
  • All users in question have the Build and Reshare permission on the data set and report
  • All users in question have full power BI Pro licences
  • All users in question have now been added as members of the workspace


After all this, they still can't export. I think this has to be a Power BI bug. Are there any suggestions on where to go from here?




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