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Advocate II
Advocate II

Error when opening any report in service

For some reason a handful of my users (as well as myself) are receiving this error message when trying to load any reports today.  This is regardless of the report/dataset and it only started occurring this morning.  The report will appear to load for as long as a minute before showing this error.  I firmly believe it's on the Power BI side as it's happening in all reports in all datasets, and only for a certain amount of users.  We're in NA East.

Nexter_0-1593700384583.png

 

1 ACCEPTED SOLUTION

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Advocate II
Advocate II

Re: Error when opening any report in service

This issue has now been resolved for me, fixed on its own.  Hopefully you all have the same result!

View solution in original post

6 REPLIES 6
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Impactful Individual
Impactful Individual

Re: Error when opening any report in service

Hi @Nexter ,

 

Could it be this issue:

 

Power BI rolled out enforcement of TLS 1.2 protocol for all encrypted connections in all regions. All modern web browsers (Edge, Firefox, Chrome, Safari and Internet Explorer 11) support TLS 1.2. Any customers having connection issues should ensure they are using the latest web browser of their choosing. Any client/server connections (such as API/Embedded calls, Mobile apps etc) also must support TLS 1.2 in order to maintain connection to Power BI service. Customers using Embedded applications/API's and seeing exceptions related to failed SSL connection and/or handshake failures should refer to instructions and For more information, please refer here

 

 

I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!

 

 

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New Member

Re: Error when opening any report in service

We have same issue, not TLS1.2 related

 

https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

steve378810_0-1593707517100.png

 

Highlighted
Regular Visitor

Re: Error when opening any report in service

I am also seeing the same issue and my TLS version shows green as well. There is another thread with what appears to be the same problem. Might need a merge: https://community.powerbi.com/t5/Service/Loading-Data-Cannot-Load-Model/m-p/1198290

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Advocate II
Advocate II

Re: Error when opening any report in service

Highlighted
Advocate II
Advocate II

Re: Error when opening any report in service

This issue has now been resolved for me, fixed on its own.  Hopefully you all have the same result!

View solution in original post

Highlighted
Community Support
Community Support

Re: Error when opening any report in service

Hi @Nexter ,

 

Glad to hear the issue is gone. Please accept your reply as the solution. Your contribution is highly appreciated.

 

 

Best Regards,

Icey

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