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robarivas Member
Member

Error when checking Access to a Report

Receiving this strange error whenever I check to see who has access to a report I've published to Power BI Service:

 

Something went wrong
Failed to get access info for this artifact.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: eb765288-9184-4859-9739-cbde2001feee
Request ID: e3fb363e-e3fe-3f70-4757-4139c00df128
Correlation ID: 2d2f866e-74ce-ccbd-0ca7-3f0096f15e81
Time: Wed Feb 06 2019 10:42:57 GMT-0500 (Eastern Standard Time)
Version: 13.0.8234.157
Cluster URI: https://wabi-us-east2-redirect.analysis.windows.net

1 ACCEPTED SOLUTION

Accepted Solutions
JohnJ2 New Member
New Member

Re: Error when checking Access to a Report

Having the same problem.  I went to share the report, and clicked on the "Access" link.  Upon receiving the error screen, I clicked "ok" (or cancel, or whatever it was) and then at the bottom, clicked "Manage Permissions".  Within this list of people, there was a blank entry.  I clicked the "..." of the blank entry and selected "Remove Access".  Once that blank entry was removed, I was able to open the "Access" screen for the report.

4 REPLIES 4
Community Support Team
Community Support Team

Re: Error when checking Access to a Report

Hi @robarivas

 

Based on my test,i cannot reproduce the same issue.I would suggest you clear the cookies and sign in again to test.Try with IE or Edge or Google Chrome.

1.png

Regards,

Cherie

Community Support Team _ Cherie Chen
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
JohnJ2 New Member
New Member

Re: Error when checking Access to a Report

Having the same problem.  I went to share the report, and clicked on the "Access" link.  Upon receiving the error screen, I clicked "ok" (or cancel, or whatever it was) and then at the bottom, clicked "Manage Permissions".  Within this list of people, there was a blank entry.  I clicked the "..." of the blank entry and selected "Remove Access".  Once that blank entry was removed, I was able to open the "Access" screen for the report.

robarivas Member
Member

Re: Error when checking Access to a Report

Perfect!! @JohnJ2 You nailed it!! Thanks so much!!

Shelley Member
Member

Re: Error when checking Access to a Report

Thank you! This worked for me too. Seems like a bug to me. powerbi.com should give us more direction as to what might be wrong.