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Sayeed Frequent Visitor
Frequent Visitor

Error on Accessing

Hi Guys,

I am trying to access from a virtual machine which is inside a virtual network and we have a proxy server which is in Germany and the details of that proxy server are mentioned in the virtual machine and proxy is  enabled in it , because of this all of the request from virtual Machine goes through the proxy server , and I get an error page when i try to access power bi service ,I have checked with proxy server guys and they said they have  no blockings to power bi service from their side , Any help on this issue or any suggesstions will be greatly appreciated.

error.pngError observed on Accessing power bi Service

Community Support Team
Community Support Team

Re: Error on Accessing

Hi @Sayeed ,


You may need to install and configure the On-premises data gateway on your VM, and you can also configure refresh for the dataset, see more: Manage data sources, Merge or append on-premises and cloud data sources ,Configure scheduled refresh .


Best Regards,



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venal New Contributor
New Contributor

Re: Error on Accessing


Have you tried to check the same in the other machine (other than VM like laptop/system).

If the issue won't occur in another machine and it occurs only in VM, then it would be some issue with network.

If the issue is persists, please submit a support ticket to invetsigate with the error message. --> Create Support Ticket.

Sayeed Frequent Visitor
Frequent Visitor

Re: Error on Accessing

Hi @v-xicai 


The issue is not with accessing the data sources from power bi desktop or something else , I am facing an issue in loading of power bi service page without that I cannot even configure my gateway and i also have an issue with signing in of power bi desktop.

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