Error in management gateway setting

[RitaP_123]

Hi,

There is error message when i tried to manage gateway as follow;


Something went wrong
Failed to connect to gateway. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: d74d76dd-8e59-4add-b252-db96319cc60e
Request ID: e1a9df0a-0365-cf1b-f494-339463de3356
Correlation ID: d07a1a0e-7012-9cea-ef47-be36fedd7db3
Status code: 500
Time: Thu Jun 20 2019 16:54:52 GMT+0700 (SE Asia Standard Time)
Version: 13.0.9775.203
Cluster URI: https://wabi-south-east-asia-redirect.analysis.windows.net


Please kindly suggest.

[v-xicai]

Hi  @RitaP_123 ,

Does that make sense? If so, kindly mark my answer as a solution to help others having the similar issue and close the case. If not, let me know and I'll try to help you further.

Best regards

Amy

[v-xicai · Accepted solution]

Hi @RitaP_123 ,

There are several points you can considerate:

1. You have added all the data sources of the dataset within gateway, and ensure the connection strings you use are same as that you use in Power BI Desktop.

2. Try to upgrade the Gateway to the latest version.

There was an intermittent issues for Power BI Service in the Europe and Australia region in last week. Maybe you can try it again.

You may go through the troublesetting links to resolve the issue : https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem-tshoot,

https://docs.microsoft.com/en-us/power-bi/service-admin-troubleshooting-power-bi-personal-gateway.

Best Regards,

Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.