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DarylM Regular Visitor
Regular Visitor

Error: We couldn't install "App Name".

Hi, 

I have created a workspace and am an admin in the workspace. I published the app as well but am not able to install the app. 

All the settings are corrected and I am able to see the app in my organization app list, but when i select "Get it now" I get this error. 

 

Weird thing is, the other users I have given access to the app are able to install it with no issues. 

I have tried signing out an loggin back in as well as tried it on different computers with no luck. 

 

Any ideas or help on this? 2017-11-16 06_58_41-Power BI.png

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DarylM Regular Visitor
Regular Visitor

Re: Error: We couldn't install "App Name".

I got a response from Microsoft on a support ticket I put in on this. 

 

Their response...

"There is known issue is there, as a workaround, Publish the app to security group instead of normal group. "

 

So hopefully they find a fix soon. I don't plan to move all my content to security groups. 

 

3 REPLIES 3
Sym New Member
New Member

Re: Error: We couldn't install "App Name".

Hi,


We are facing identical problem.

We have following setup: App is published and one of Office 365 groups has permission to access it. This App has been around for a while, and people who are in this Office 365 group had no problems accessing this App via "Apps" panel in Power BI Service.

Only recently their App dissapeared from "Apps" panel, and when they try to get it back, they can see on the list of available apps but when they try to get it they get similar message to what DaryIM is reporting.


Those users that I mentioned have pro license. Strangly enough, this access doesn't work when group they belong to has access to this App. But when they are listed on Permissions list to this App as their individual accounts, the access works.

Do you know what might have happened? We didn't change anything in cofiguration etc.

AlPappa Visitor
Visitor

Re: Error: We couldn't install "App Name".

We are facing the same problem.  I am unable to install an App from the App Workspace I created and published (same error message).  Some of our users are also getting the same error when they try to install the App.

 

All users have PowerBI Pro license.

 

Please provide an update on this ASAP as this is causing a major disruption to our user base.

Highlighted
DarylM Regular Visitor
Regular Visitor

Re: Error: We couldn't install "App Name".

I got a response from Microsoft on a support ticket I put in on this. 

 

Their response...

"There is known issue is there, as a workaround, Publish the app to security group instead of normal group. "

 

So hopefully they find a fix soon. I don't plan to move all my content to security groups.