Error: The gateway installation failed

[Anonymous]

Hi Experts,

I have downloaded power bi data gateway from Microsoft site and when I'm trying to install it, in the first step itself I'm facing an error like "The on-premise data gateway installation failed. Leran more".

Can anyone help me how can I fix this issue.

Sample sanap

Thanks,

Anand

[v-stephen-msft]

Hi @Anonymous ,

Could you tell me if your problem has been solved?
If it is, kindly Accept it as the solution. More people will benefit from it.
Or you are still confused about it, please provide me with more details about your problem.

Best Regards,
Stephen Tao

[v-stephen-msft]

Hi @Anonymous ,

There're some related considerations about installing the gateway.

Related considerations

• Gateways aren't supported on Server Core installations.
• The user installing the gateway must be the admin of the gateway.
• The gateway can't be installed on a domain controller.
• If you're planning to use Windows authentication, make sure you install the gateway on a computer that's a member of the same Active Directory environment as the data sources.
• Don't install a gateway on a computer, like a laptop, that might be turned off, asleep, or disconnected from the internet. The gateway can't run under any of those circumstances.
• If a gateway uses a wireless network, its performance might suffer.
• You could install other applications on the gateway machine, but this may degrade gateway performance. If you do install other applications on the gateway machine, be sure to monitor the gateway closely to check if there's any resource contention.
• You can install up to two gateways on a single computer: one running in personal mode and the other running in standard mode. You can't have more than one gateway running in the same mode on the same computer.

Reference: https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-install#related-considerations

Best Regards,

Stephen Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Fowmy]

@Anonymous 

Please check you have checked the min requirements:

.NET Framework 4.6 (Gateway release August 2019 and earlier)
.NET Framework 4.7.2 (Gateway release September 2019 and later)
A 64-bit version of Windows 8 or a 64-bit version of Windows Server 2012 R2
4 GB disk space for performance monitoring logs (in default configuration)

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[Anonymous]

Hi Fowmy,

I have below requirements in my system.

.Net framework 4.8

Windows 10 64 bit operating sysytem

The last one where can I check about logs.

Thnaks,

Anand

[Fowmy]

I think you will need to launch the Even Viewer and track check there what sort of details saved for this error.

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