Reply
Highlighted
Frequent Visitor
Posts: 8
Registered: ‎05-18-2018

Error Receiving Daily Subscription Email (Email isn't showing Data)

Many colleagues are reporting an error in which the dashboard they subscribe to is not delivering with the proper snapshot of the dashboard. They are receiving a bunch of blank tiles that say "an unexpected error occurs." When they click the dashboard to go to it, all the data loads properly. Why is this email delivering in this way?

 

 

dash.png

Super User
Posts: 3,386
Registered: ‎06-25-2015

Re: Error Receiving Daily Subscription Email (Email isn't showing Data)

@jamesgbrooks Looks like there are some issues related to this on the support site:

Users may be unable to receive email subscription notifications via the Power BI service. Engineers are currently working on a fix. Next update @05/21/2018 19:00 PDT.

Near SE WI? Join our PUG MSBIWI
Frequent Visitor
Posts: 8
Registered: ‎05-18-2018

Re: Error Receiving Daily Subscription Email (Email isn't showing Data)

Unfortuantely, this did not fix the issue.

Super User
Posts: 3,386
Registered: ‎06-25-2015

Re: Error Receiving Daily Subscription Email (Email isn't showing Data)

@jamesgbrooks There was a blog released yesterday stating that the functionality to subscribe for them is now available. Did you see / try this? https://powerbi.microsoft.com/en-us/blog/subscribe-others-to-email-subscriptions-in-power-bi/

Near SE WI? Join our PUG MSBIWI
Member
Posts: 140
Registered: ‎02-01-2018

Re: Error Receiving Daily Subscription Email (Email isn't showing Data)

Hey Seth, this functionality is working for certain reports for me but for the others reports the image in the email is distored with slicer's spaced out. 

Frequent Visitor
Posts: 2
Registered: ‎07-17-2018

Re: Error Receiving Daily Subscription Email (Email isn't showing Data)

[ Edited ]

Hello,

 

is there any new about this issue?

 

Some colleagues have a daily suscription email to a dashboard.  This works ok in for some of us, but, other of us receive the same error that jamesbrooks describes: receiving a bunch of blank tiles that say "an unexpected error occurs."

 

All of us have permisions to the report and if we click the dashboard to go to it, all the data loads properly.

 

What could be happening?

 

Thanks,

Celia

Member
Posts: 140
Registered: ‎02-01-2018

Re: Error Receiving Daily Subscription Email (Email isn't showing Data)

Hmm my report and dashboard subscriptions are still working fine as of this morning. Maybe try deleting the subscription and re-subscribe if you have not tried it already.

Frequent Visitor
Posts: 2
Registered: ‎07-17-2018

Re: Error Receiving Daily Subscription Email (Email isn't showing Data)

[ Edited ]

Thank you very much.

 

Today, the situacion is the opposite that yesterday. The people that yesterday received the error, today it is working fine. And, the people that yesyerday didn´t have problems, today receive the error.

 

It looks like an aleatory incorrect behaviour.