Error Message in Service

[Razorbx13]

My dataset refreshes fine in the desktop, but the refresh from the service continually gets the following "generic" error.  Any ideas on how to fix this without removing things step by step?  Thanks!

[v-janeyg-msft]

Hi, @Razorbx13 

Have you resolved the issue? If not, I need more information to judge it.

Can you tell me what's your data source type?And check if your gateway is run normally, and whether the data source credentials are correct and consistent. Are the versions of daektop and gateway up to date?

Here are some similar solved case.Hope it helps.

Solved: Refresh Failed - Internal Service Error - Microsoft Power BI Community

Solved: Failure details: The last refresh attempt failed b... - Microsoft Power BI Community

If it doesn’t solve your problem, please feel free to ask me.

Best Regards

Janey Guo

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[NimaiAhluwalia · Accepted solution]

Hello @Razorbx13 

Hope you are doing good!

I got the same error message and got fixed.

In the Power BI service, go to dataset settings and check the data source credentials section. Click edit credentials and re-enter the credentials again then refresh the dataset. it will work.

If not then have a look at this bellow or else open a support ticket they might help you to troubleshoot the issue

https://community.powerbi.com/t5/Service/Refresh-Failed-Internal-Service-Error/td-p/381780

IF MY SOLUTION HELPED YOU PLEASE DO HIT A LIKE AND ACCEPT IT AS A SOLUTION IF IT SOLVES YOUR ERROR!