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nborn1 Frequent Visitor
Frequent Visitor

Email subscriptions stopped working at the beginning of May

We set up multiple users with report subscriptions in April, to receive them on a daily basis. The service was working correctly until the beginning of May. Now, when I go look at their settings, they have no subscriptions saved. Do they have to re-subscribe every month?

5 REPLIES 5
Super User
Super User

Re: Email subscriptions stopped working at the beginning of May

@nborn1 Sounds like a bug. You could add it to the issues section to try to get more visibility and it will allow others to add a their upvote if they are experiancing the same issue. http://community.powerbi.com/t5/Issues/idb-p/Issues

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nborn1 Frequent Visitor
Frequent Visitor

Re: Email subscriptions stopped working at the beginning of May

@Seth_C_Bauer thank you for the tip, I have posted it to the issues section as well.

Power BI Team sirui_sun
Power BI Team

Re: Email subscriptions stopped working at the beginning of May

Hello! 

 

Once a subscription is created, it should persist unless the creator removes it. 

 

The only exception is if the report page is renamed. In that case, the subscription will be lost and must be recreated. Did this happen with the report in question?

 

-Sirui

 

nborn1 Frequent Visitor
Frequent Visitor

Re: Email subscriptions stopped working at the beginning of May

Unfortunately, I wish that was the case because it would solve the problem. I am the only one that manages this report and the report page has not been renamed. Any other suggestions?

nborn1 Frequent Visitor
Frequent Visitor

Re: Email subscriptions stopped working at the beginning of May

@sirui_sun

We are still experiencing issues with report subscriptions sticking. After the issue at the beginning of May, our managers went in and re-subscribed to their reports. They received them for a few days and now they are not receiving them again. What information can I provide to try to get this resolved? Refreshing the report from PowerBI desktop should not break the subscription link, should it?