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Helper II
Helper II

Email subscriptions not sending

I feel like this pops up every once in a while where email subscriptions stop being sent. Is anyone else experiencing this today? Email subs were not sent yesterday either, and run now did not work. 

Community Support
Community Support

Hi @dacorson ,


Currently, email subscriptions for reports and dashboards using live connection datasets aren't supported when subscribing users other than yourself, except for paginated reports. You can subscribe others to a paginated report, using your security context. Read more about subscribing to paginated reports.


Power BI automatically pauses refresh on datasets associated with dashboards and reports that haven't been visited in more than two months. However, if you add a subscription to a dashboard or report, it doesn't pause even if it goes unvisited.


If you aren't receiving the subscription emails, ensure that your User Principal Name (UPN) can receive emails.


If you aren't able to use the subscription feature, contact your system administrator or IT help desk. Your organization may have disabled this feature.


Email subscriptions do not support most custom visuals. The exception is those Power BI custom visuals that have been certified.


If your dashboard or report is in Premium capacity, you can use group email aliases for subscriptions, instead of subscribing colleagues one email address at a time. The aliases are based on the current active directory. If your content isn't in a Premium capacity, only Power BI Pro users can receive email subscriptions.



There are other limitations for Subscription you may considerate:


Subscribe to a report or dashboard in the Power BI service


Subscribe yourself and others to reports and dashboards in the Power BI service


Best Regards,



Community Support Team _ Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Super User II
Super User II

Hi @dacorson ,


I saw a number of these threads about emails starting on Friday.  I suggest you log a ticket with Microsoft.  Please update us as to the solution.


I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!

Did I answer your question? Mark my post as a solution!

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