My users frequently get the following 'something went wrong' message instead of the subscription email.
It doesn't happen every day, but approximately once a week.
Since this is an image we can't click on the link to see the technical details. It there something we can do about this?
FYI: we are on premium capacity, the underlying report refreshes normally and we are on version 13.0.6109.164
Thank you in advance!
"Microsoft is working on the fix for this issue. Unfortunately we don't have an ETA at this point. One potential workaround that we have for the customer is to embed these report tiles or pages in a dashboard, as this issue only affects reports right now." Remember to pin the tiles separately to the dashboard not the entire report.
I'm getting the same error.
Subscription arrives in email fine. Report loads fine. The screen shot says "something went wrong. Unable to load the model...."
The response from Microsoft below. Now, the workaround they suggested was literally a cut-and paste from a previous post on this thread. Basically, don't use the report subscriptions feature, and only use the dashboard subscriptions.
Our product team has identified that this is a bug and we are revamping our backend infrastructure to fix.
The ETA for the fix is end of the November.
As the workaround, you can follow the steps that I have mentioned in the previous email.
Please let me know if you have any queries.
Thank you J
It is Dember now, and I am still facing the same issue! Is there a ticket number for your conversation with them that I can refer to communicate with Microsoft regarding this?
This is a known issue.The fix will take about 3 months from now. Until then, please apply the below workaround.
Workaround to fix the failed report subscriptions:
Workaround to fix the failed dashboard subscriptions:
Same here. However, it works maybe once a week for us. I've tried recereating the subscriptions many times. There's nothing wrong when you go to the report directly.
BTW, I have several subscriptions to different data sets and reports. Some work, some don't*. Nothing that immediately indicates why one does work and another doesn't, although it is consistent across pages of the same report whether it works or not.
*When I say "works", I mean works most of the time, and when I say "don't" I mean it doesn't work most of the time. It is never 100% for either case.
Did anyone ever find a solutiont to this??? I'm having the same problem...sounds like i'm not the only one. And I don't see a marked anwer...
Same issue here. On prem gateway refreshing from SQL Server database. No refresh errors, but still these "sorry, somthing went wrong" messages in the subscription email.
It seems to happen against reports running against larger, more complicated datasets, could this be a factor?
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