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Anonymous
Not applicable

Email Subscriptions not sending for one person in company

I have created an email subscription for 15 coworkers, but one of them does not get emails. Maybe someone has ideas why this is happening? 

 

 

1 REPLY 1
collinq
Super User
Super User

Hi @Anonymous ,

 

If the email goes to other folks and not one person, the first thing I would suspect is that the email address is not correct.  I would delete that person's name from the list and then re-add them (manually, don't copy and paste).  The second option is that this person has a filter and/or junk folder and/or rule that isn't allowing the email to come to them to their inbox? Next option, is this name in a different domain and you do not have Premium capacity?  Does the report have Row level security, that could affect it as well.




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