One week ago I set up a subscription to a dashboard that included a distribution of about 10 people, it ran fine all week at the scheduled time of 8am EST until the weekend. Over the weekend the subscription emails started coming a bit after 2pm EST. I had to push the subsciption manually this morning as it did not run again at the scheduled time of 8am. The dataset refresh that supprts the dashboard runs at 7:30am, 8:00am and 9:00am. It generally takes 1-2 minutes for the refresh to complete and on most days the data will not change after the 7:30am refresh. I am looking for help on an explanation or a way to troubleshoot this issue, thanks!
Is this resolved ?
I am trying to setup a email subscription at exact 8 am everyday but the report gets delayed by 15-30 min evertime.
Not sure why this happening so will really appreciate some help here.
This issue was corrected for me last year but did resurface again about a month ago. I opened a ticket with Microsoft Support Team and it has since been corrected and my subscriptions are once again on time. The RCA that was provided is below, I don't believe the "bad report" was from within my organization but I am waiting on confirmation from the support team. My suggestion is to open a ticket
Email subscriptions for Power BI are coming late
The issue was a code defect where we were slowing down the delivery pipeline due to a bad report in the pipeline
Fixed by reducing the number of retries
We are still experiencing the issue intermittently, it has come back again this week. I have an open ticket with MS Support . So far the response has been that there is a bug that when the service gets a spike in subscription requests then the delivery of subscription emails is delayed. So far I do not have an ETA on resolution.
I have been informed by MS Support that the root cause of the issue has been identified and patching should be in place by 6/12/19. We have not seen the issue since 4/26 but sounds like your experience may vary depending on the cluster you are on, hope this information helps.
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