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eeurton Frequent Visitor
Frequent Visitor

Email Subscriptions coming late

One week ago I set up a subscription to a dashboard that included a distribution of about 10 people, it ran fine all week at the scheduled time of 8am EST until the weekend. Over the weekend the subscription emails started coming a bit after 2pm EST. I had to push the subsciption manually this morning as it did not run again at the scheduled time of 8am. The dataset refresh that supprts the dashboard runs at 7:30am, 8:00am and 9:00am. It generally takes 1-2 minutes for the refresh to complete and on most days the data will not change after the 7:30am refresh. I am looking for help on an explanation or a way to troubleshoot this issue, thanks!

6 REPLIES 6
jtw25 Occasional Visitor
Occasional Visitor

Re: Email Subscriptions coming late

We experienced a smiliar issue as well today - Report schedules for the morning had kicked out around 2:45 PM, though they had been running fine previously

mwc360 Frequent Visitor
Frequent Visitor

Re: Email Subscriptions coming late

Today our 7AM subscription came in at 2PM! Anyone else have an issue? This really needs to be sent within minutes of the scheduled time.

patel07 Visitor
Visitor

Re: Email Subscriptions coming late

We have subscription set at 9:00 am and It's receiving the mail at 1:00 pm.

 

I do not know what is going on?  

 

Please post if other users have same issue. 

Bacon4life Visitor
Visitor

Re: Email Subscriptions coming late

Hi there,

We have the same issue in our organization. Was it solved for you in the end or the issue is still opened?

eeurton Frequent Visitor
Frequent Visitor

Re: Email Subscriptions coming late

We are still experiencing the issue intermittently, it has come back again this week. I have an open ticket with MS Support . So far the response has been that there is a bug that when the service gets a spike in subscription requests then the delivery of subscription emails is delayed. So far I do not have an ETA on resolution.

eeurton Frequent Visitor
Frequent Visitor

Re: Email Subscriptions coming late

I have been informed by MS Support that the root cause of the issue has been identified and patching should be in place by 6/12/19. We have not seen the issue since 4/26 but sounds like your experience may vary depending on the cluster you are on, hope this information helps.

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