Edit Phone View isn't appearing

[majdkaid22]

HI guys,

Anyone else facing issue when Editing the phone view on the service? 

am getting a blank view, although I have widgets in there 

I tried Chrome, Edge and cleared all cache. Nothing seem to get it working.

[v-qiuyu-msft]

Hi @majdkaid22,

Which kind of content contained in that dashboard, pinned live page from report or pinned tiles?

Please try to pin a report visual to this dashboard, then back to the dashboard phone view, check if any tile display.

Best Regards,
Qiuyun Yu

[majdkaid22]

@v-qiuyu-msft Thanks for your respond 

The contents are pinned tiles. when am navigating to PBI Mobile, I can see the dashboard there, however when am trying to edit the phone view on a web browser on a pc, it's just blank. 

I did as per your suggestion, and pinned a new visual to an existing dashboard. Now  can see it in the Unpinned tiles, but once I pin it to the phone view, it disappear 

stangely enough, some dashboards would work on the phone edit if I refresh the browser while on the phone edit, and some other are giving a message of Almost done when refreshing while on phone edit view 

Am thinking it could be a bug?

[v-qiuyu-msft]

Hi @majdkaid22,

I don't have the same issue on my side. As it said Almost done, did the visual display after waiting for several minutes?

You can run Fiddler with HTTPS encrypt enabled, then repeat the steps to reproduce the issue. Share .saz file here.

Best Regards,
Qiuyun Yu

[majdkaid22]

@v-qiuyu-msft I waited for almost 10 mins and it kept saying Almost Done. 

I believe as there is another user reporting the same issue, it could be a bug? 

[synergised]

Same thing happening here.  If I go into a phone view it is blank and non of the tiles are showing. 

Not sure if releated.. tried editing a report and got a message something about new table and matrix visuals... but it flashed too quickly and didn't see the part about what I need to do.

[majdkaid22]

@v-qiuyu-msft Could you kindly update up on this issue?

[majdkaid22 · Accepted solution]

@synergised@Burningsuit the problem has been solved for me guys. give it a check at your end. 

[v-qiuyu-msft]

Hi @majdkaid22,

I was OOF several days and back today. Glad to hear the issue was gone on in your environment. I will mark your reply as an answer to close this thread. If you still have the issue, please feel free let me know.

Best Regards,
Qiuyun Yu

[synergised]

working again.. thanks

[Burningsuit]

Yep, thats working for me now. Thanks for letting me know @majdkaid22

[Burningsuit]

I'm getting some problems with phone view too. Firstly I can no longer see "non-data" tiles. If I have a text tile, Image, or video tile it does not show on the Phone view. I'm sure it used too in earlier versions. Also adding new tiles to the dashboard may not show a tile on the phone view. It seems to be having problems with vertical scrolling, if I add tiles that would result in a vertical scroll on the phone, it causes problems

...dashboard viewmobile view - where are the other tiles ?

[majdkaid22]

@Burningsuit am getting the same thing with non-data tiles, where they are not showing any longer. I have an image tile as a header, that used to appear in the phone view edit, but it's no more appearing, Although when I navigate from my mobile, I can see it. Pretty much because I did setup these dashboards before the recent update. 

[Burningsuit]

yes @majdkaid22 same for me. The view on the phone shows the non-data tiles, but the "phone View" in service on windows does not. This is a new dashboard created today. I have the problem now that I need to change the view on the phone, I can see it on the phone, bit I can't edit the phone view in service.