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bbeauchamp Frequent Visitor
Frequent Visitor

ERROR: Failed to send email to invite users. Please try again later. - Sharing a dashboard

I was able to share a dashboard with external users last month. I was doing a PoC to show that we can share our dashboards with internal clients, as well as external. It worked flawlessly, and we were able to view them without issue by signing up a free account for the user it was shared with.

 

The problem now, is that it is no longer working for external clients!

1.I'm clicking "Share", and then type in an external email.

2.I get the warning "One or more e-mail addresses with the following domains are outside your organization" which is expected. There are no restrictions in Admin settings, so it never stopped me before.

3. Once I click the "share" button, I get an error pop down from the top right of the screen: "Failed to send email to invite users. Please try again later."

 

This only happens when I use external emails to share. If I try to share within the organization, it works fine. This was already working before, why would it break? Please help!

15 REPLIES 15
anosul Frequent Visitor
Frequent Visitor

Re: ERROR: Failed to send email to invite users. Please try again later. - Sharing a dashboard

Hello,

I have the same issue.

I've created simple dashboard based on excel file for testing sharing to external users.
But when I share dashboard to e-mail addresses which is outside of organization I get error:
"Failed to send email to invite users. Please try again later."

 

Error is shown when is selected [Send email notification to recipients].
When I share dashboard without selected [Send email notification to recipients] I recived:
"Success! Your dashboard has been shared successfully."

 

But the main goal is send email to external users with link to Power BI dashboard.

 

Really appreciate any help.
Regards

bbeauchamp Frequent Visitor
Frequent Visitor

Re: ERROR: Failed to send email to invite users. Please try again later. - Sharing a dashboard

@anosul Said:

Error is shown when is selected [Send email notification to recipients].
When I share dashboard without selected [Send email notification to recipients] I recived:
"Success! Your dashboard has been shared successfully."

 

 

So I tried what you mentioned above, and I get the same behavior. If I uncheck [Send email notification to recipients] it will say "Success! Your dashboard has been shared successfully.", but even if I share the link myself, that user still cannot view it. Upon checking the Access Panel, I see the invited users name with "Cancel Invite", while the owner has "Read and Share".

 

This is really frustrating, because it was a proven thing to be working in the past, and now I look like a fool to my clients for being unable to share something I "proved" I could in the PoC.

 

zhanglei Frequent Visitor
Frequent Visitor

Re: ERROR: Failed to send email to invite users. Please try again later. - Sharing a dashboard

Hi,

 

I meet exactly the same scenario. If click "Send email notification to recipients", the sharing is failed. Although unclick that, system can share successfully. But external user cannot view the dashboard even after clicking Dashboard Link that I shared.

bbeauchamp Frequent Visitor
Frequent Visitor

Re: ERROR: Failed to send email to invite users. Please try again later. - Sharing a dashboard

Does anybody know of any work-arounds where you can share a report with external users, without publishing to web?

hinch Frequent Visitor
Frequent Visitor

Re: ERROR: Failed to send email to invite users. Please try again later. - Sharing a dashboard

Hey bbeauchamp - Have you made any progress on this? We are having the same issue

bbeauchamp Frequent Visitor
Frequent Visitor

Re: ERROR: Failed to send email to invite users. Please try again later. - Sharing a dashboard

Not resolved yet, no.

 

One thing I've been looking into is Azure AD B2B:

https://docs.microsoft.com/en-us/azure/active-directory/active-directory-b2b-what-is-azure-ad-b2b

 

However my enterprise Azure AD is managed by someone at a location half way around the world. This would not be the optimum solution, but may work if you had Amin over Azure AD. Doesn't work in my case sinse nobody in my organization knows who's Admin.

REC New Member
New Member

Re: ERROR: Failed to send email to invite users. Please try again later. - Sharing a dashboard

The same issue here Smiley Sad

 

 

Joe Frequent Visitor
Frequent Visitor

Re: ERROR: Failed to send email to invite users. Please try again later. - Sharing a dashboard

I am having the same issue. I am able to share with internal users . Getting failed message when trying to share with external users. Please fix ASAP. thanks,

hinch Frequent Visitor
Frequent Visitor

Re: ERROR: Failed to send email to invite users. Please try again later. - Sharing a dashboard

I found a solution to this issue. We are using Premium embedded which means our company should have been able to share externally. I wasn’t our Office 360 or Azure global admin for Microsoft and there is a setting prohibiting members in Azure from sharing externally. I had to ask our global admin to change the setting so that I could share externally. Screenshot is attached.

 

I believe there is a way to do this in Powershell as well for individuals.

 

PowerBI Sharing.jpg