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tmcdevitt Regular Visitor
Regular Visitor

Direct Query connectivity issues with Redshift in the last few days; Production reports won't load

We've got a few Direct Query reports pointing at a Redshift cluster. This has worked great the last few weeks but over the last two or three days, we're getting schema load errors when attempting to render these reports.

When we attempt to refresh the data, we're seeing that there's an issue loading the Redshift ODBC driver (see below).

@Microsoft - Is this a known issue? Is it possibly related to a recent PBI release?

At this point, we're dead in the water with these reports and really need this to be working again.

 

Here's the detailed error:

 

Something went wrong
There was an error when processing the data in the dataset.
Please try again later or contact support. If you contact support, please provide these details.
Data source error: ODBC: ERROR [IM003] Specified driver could not be loaded due to system error  126: The specified module could not be found. (Simba Amazon Redshift ODBC Driver, D:\SvcFab\_App\analysisserver.backendapptype_App5741\analysisserver.backend.servicepackage.Code.2018.11.4.37\workloads\AS.2018.11.4.204\MDataEngine\ODBC Drivers\Simba Amazon Redshift ODBC Driver\AmazonRedshiftODBC_sb64.dll).. The exception was raised by the IDbCommand interface. Table: opp_dim_npi.
Cluster URI: WABI-US-EAST2-redirect.analysis.windows.net
Activity ID: 1111043c-4262-4aaa-a740-5b19114b17ba
Request ID: c88b2953-366e-81db-61ce-35cedefa04ce
Time: 2018-12-03 03:45:19Z

 

- Terence

 

 

18 REPLIES 18
iasg5991 Frequent Visitor
Frequent Visitor

Re: Direct Query connectivity issues with Redshift in the last few days; Production reports won't lo

Same here Smiley Sad Really hurting us in prodution. We use PowerBI Azure Dedicated Capacity. Works fine in App Workspaces without dedicated capacity.

rapsad Visitor
Visitor

Re: Direct Query connectivity issues with Redshift in the last few days; Production reports won't lo

We have the same problems with updating dataset when it is comming from Redshift.

Problem ocurrs only when datasets are stored on Premium Capacity instances.

Community Support Team
Community Support Team

Re: Direct Query connectivity issues with Redshift in the last few days; Production reports won't lo

Hi @tmcdevitt,

 

I check you request id and found the trace log mentioned:

 

Processing for d736c535-0ea6-4671-b2ce-6718e5bb4d3d failed due to managed provider error Failed to save modifications to the server.

 

Processing for database d736c535-0ea6-4671-b2ce-6718e5bb4d3d with max parallelism 6 failed because of amo exception Microsoft.AnalysisServices.OperationException: Failed to save modifications to the server.

 

It seems like something wrong with with operation with save changes, maybe you can open a support ticket for this.

 

Regards,
Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
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iasg5991 Frequent Visitor
Frequent Visitor

Re: Direct Query connectivity issues with Redshift in the last few days; Production reports won't lo

But: Direct Query doesn't save changes. The failed save operation must be in the PowerBI stack. I've tested this with a fresh and small PowerBI report using Redshift in Direct Query mode. Same error. This means to me that Redshift atm doesn't work at all when using dedicated capacity. This is really hurting anyone who made a decision to use PowerBI in production mode with Redshift as database. Of course I also opened a support ticket.

 

We have applications in production and paying customers. How is this happenning and why is nobody at Microsoft taking care of this? 

JohnnyPowerBI Frequent Visitor
Frequent Visitor

Re: Direct Query connectivity issues with Redshift in the last few days; Production reports won't lo

Same here. Every report connected to Redshift fails. No response from Microsoft. Unbelievable!

Highlighted
tmcdevitt Regular Visitor
Regular Visitor

Re: Direct Query connectivity issues with Redshift in the last few days; Production reports won't lo

This is just silly. We're paying for premium capacity and, as a result, we're dead in the water on this issue with little to no response from Microsoft support.

Can we please get some sort of official response from MS on this? Their service status page is reporting that all is good... Smiley Sad

dmarklein Visitor
Visitor

Re: Direct Query connectivity issues with Redshift in the last few days; Production reports won't lo

Same here! Some acknowledgement of the issue and timeline to fix it would be great -- we are also dead in the water, with business processes depending on these reports!!

iasg5991 Frequent Visitor
Frequent Visitor

Re: Direct Query connectivity issues with Redshift in the last few days; Production reports won't lo

I've got confirmation that this a problem with the current premium/embedded release build. No ETA for a fix though... Will get an update later today (CET).

iasg5991 Frequent Visitor
Frequent Visitor

Re: Direct Query connectivity issues with Redshift in the last few days; Production reports won't lo

Going to be fixed tonight according to my information.