Register now to learn Fabric in free live sessions led by the best Microsoft experts. From Apr 16 to May 9, in English and Spanish.
Hi,
I need help to debug an error I receive while refreshing my dashboard through gateway from Service portal.
The error I receive is : "Communication link failure;-10709 Connection failed".
Is there any way to get the logs for this failure from service portal.
Thanks in advance!
Veena Shenolikar
Solved! Go to Solution.
You can get the gateway logs from the on-premises data gateway application.
Additionally, it looks like a data source access error. You may also try to find the logs from the data source side.
References for troubleshooting gateway:
Troubleshoot the on-premises data gateway | Microsoft Docs
Troubleshoot gateways - Power BI | Microsoft Docs
Best Regards,
Community Support Team _ Jing Zhang
If this post helps, please consider Accept it as the solution to help other members find it.
You can get the gateway logs from the on-premises data gateway application.
Additionally, it looks like a data source access error. You may also try to find the logs from the data source side.
References for troubleshooting gateway:
Troubleshoot the on-premises data gateway | Microsoft Docs
Troubleshoot gateways - Power BI | Microsoft Docs
Best Regards,
Community Support Team _ Jing Zhang
If this post helps, please consider Accept it as the solution to help other members find it.
Covering the world! 9:00-10:30 AM Sydney, 4:00-5:30 PM CET (Paris/Berlin), 7:00-8:30 PM Mexico City
Check out the April 2024 Power BI update to learn about new features.