Dataset refreshes failing intermittently

[praveenk]

Recently we have been experiencing a number of intermittent refresh failures through the enterprise gateway. The error is pretty generic- "{"error":{"code":"DM_GWPipeline_Gateway_InvalidConnectionCredentials","pbi.error":{"code":"DM_GWPipeline_Gateway_InvalidConnectionCredentials","

We have several datasets that are all being refreshed at 3 am, 9 am, 10 am, 11 am, 1 pm, 2 pm, 3 pm, and 4 pm. Throughout the day we will see two or three failures - not necessarily the same dataset and not necessarily at the same time every day.

Is anyone else experiencing this sort of issue?

[praveenk]

@AlexisOlson 

Okay, Thanks for your input. The timeout error is due to the Power BI artifacts taking a long time to refresh from the source?

[AlexisOlson]

I've been getting a lot more intermittent refresh failures than usual this last week or so but mine are nearly all "DM_GWPipeline_Gateway_TimeoutError".

[Greg_Deckler]

@praveenk You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".