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Dataset Refresh Fails - Cancellation occurred when sending or receiving a request

Cancellation occurred when sending or receiving a request.
Please try again later or contact support. If you contact support, please provide these details.


Activity ID34541937-2197-1bb0-3099-41171696f036

Request ID5f45c600-8952-a25b-9a80-cee788f77438

Time2018-06-21 15:31:11Z


Have this dataset on auto refresh schedule. The auto refresh did not work today and manual attempts have not either. The message is as shown above. 


Things I have tried thus far:

1 - installed latest version of on premise gateway and updated the credentials for the dataset - refresh still fails

2 - to eliminate possibility of errors in my dataset I used a backup version of my dataset that had previously refreshed successfully - refresh still fails


My desktop version refreshes without issue and I had to resort to republishing it to the service in order for the service to have up to date data. That scenario is not a long term option given the time it takes to refresh and publish.


Is something wrong with the service?

kaledjeff Helper I
Helper I

Re: Dataset Refresh Fails - Cancellation occurred when sending or receiving a request

Hello @merryseeker,


I'm facing a similar issue with one dashbord only. The other dashboards are working fine.


When I refresh from the desktop version, it's working fine. But I see the exact same error on the scheduled refresh.


I hope there is a solution for it.



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