Data Refresh issue - Need immediate support

[anithat]

Hi  @Vicky_Song

Looks like there is a problem with data refresh on power BI service.

The  screen print shows the scheduled refresh to run on 17th Jan 2017 but it hasnt refreshed ontime. See the system time right bottom showing the time 9.26am.

 

We have no clue why the refresh has stopped. We tried to refresh the pbix file  but the publishing the refreshed dataset to web service has taken more than 45 mins now with no success/failure message. (Note: replacing the existing dataset has issue while publishing the dataset with new name is still okay)

Can you please quickly look into this. There are many other datasets which scheduled on daily basis. All these were running fine till yesterday.

I got a temporary fix which is to publish the pbix file with differet name and then update the dashboards accordingly. It takes lot of time and imagine doing this for 30 plus datasets on daily basis.

Thank you!