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anithat Regular Visitor
Regular Visitor

Data Refresh issue - Need immediate support

Hi  @Vicky_Song

 

Looks like there is a problem with data refresh on power BI service.

 

The  screen print shows the scheduled refresh to run on 17th Jan 2017 but it hasnt refreshed ontime. See the system time right bottom showing the time 9.26am.

 

 Refresh_Issue.jpg

 

We have no clue why the refresh has stopped. We tried to refresh the pbix file  but the publishing the refreshed dataset to web service has taken more than 45 mins now with no success/failure message. (Note: replacing the existing dataset has issue while publishing the dataset with new name is still okay)

 

Can you please quickly look into this. There are many other datasets which scheduled on daily basis. All these were running fine till yesterday.

 

I got a temporary fix which is to publish the pbix file with differet name and then update the dashboards accordingly. It takes lot of time and imagine doing this for 30 plus datasets on daily basis.

Thank you!

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anithat Regular Visitor
Regular Visitor

Re: Data Refresh issue - Need immediate support

Response.png

I got the below response.  Thanks to the team for working on the fix.

 

 

11 REPLIES 11
Highlighted
anithat Regular Visitor
Regular Visitor

Re: Data Refresh issue - Need immediate support

Is anyone else facing the issue? Please check

 

 

anithat Regular Visitor
Regular Visitor

Re: Data Refresh issue - Need immediate support

Response.png

I got the below response.  Thanks to the team for working on the fix.

 

 

xkitakyushu Occasional Visitor
Occasional Visitor

Re: Data Refresh issue - Need immediate support

We also got the issue in Europe !

Actually since Saturday 14th we are experiencing from time to time unusual time to publish report & data refresh is not working correctly. This morning it did not work at all. And even manual update in BI online is not working...

when is expected the resolution ?

thanks

anithat Regular Visitor
Regular Visitor

Re: Data Refresh issue - Need immediate support

We are in Australia. As per the known issue message, the problem was in south east asia. Rigt now the status shows it is resolved. We have checked at our end and all the schedules are working fine.
If you are stil facing the issue then please raise a request with product team. We did the same for quick resolution as it was impacting many business areas.
brendan_w Frequent Visitor
Frequent Visitor

Re: Data Refresh issue - Need immediate support

We're also experiencing this issue. Based in Europe.

 

When I click refresh, a notification comes up but immediately dissapears. There is no log of the attempted refresh in the refresh histroy either.

 

 

ZLJ Regular Visitor
Regular Visitor

Re: Data Refresh issue - Need immediate support

 Message about NorthEurope has appeared on the website within the last hour or so:

 

Customers in North Europe may see intermittent problems refreshing their datasets or credentials.Power BI team is actively investigating the issue. Next update 01/17/2017 08:00 PST.

aeddinger Frequent Visitor
Frequent Visitor

Re: Data Refresh issue - Need immediate support

We are experiencing the refresh issue in Raliegh NC too.  Do we need to open ticket for fix?

 

Best,

Amanda

ZLJ Regular Visitor
Regular Visitor

Re: Data Refresh issue - Need immediate support

Check what the Support site says for you:

https://powerbi.microsoft.com/en-us/support/

 

I believe it shows the message different for each area, so hopefully that will tell you if North America has the issue too.

 

I logged a Support call before the warning was posted on the site, and they have since got in touch to say they are working on it so nothing they can do for me specifically.

Super User
Super User

Re: Data Refresh issue - Need immediate support

I currently have an open ticket on this. Will update as possible.