Showing results for 
Search instead for 
Did you mean: 
GreeffR Frequent Visitor
Frequent Visitor

Data Alerts on KPI object not working

Good Day,


I have data in a KPI subject that is over the amount at which I need a alert to be sent.   Just for some context, I set the trigger at a lower amount then the KPI is, and the database at the moment will not be updated with any new information.  My question is, why does the trigger not work? 


I have refreshed the database on the Service, in my opinion the alert should trigger now.  




KPI object before alert set : 950

Alert set at anything over 900 (Just for testing whether it works or not)


Does this somehow not get applied because it was higher when I created the alert?


Please let me know if anyone has any insight, and thanks in advance !




Community Support Team
Community Support Team

Re: Data Alerts on KPI object not working

Hi @GreeffR

Please read through this article to know the limitation.

  • Alerts are currently not supported for Bing tiles, or card tiles with date/time measures.
  • Alerts only work with numeric data types.
  • Alerts only work on data that is refreshed. They do not work on static data. ->even you have "refreshed" the database on Service, but as you said, "the database at the moment will not be updated with any new information".
  • Alerts will only work on streaming datasets if you build a KPI/card/gauge report visual and then pin that visual to the dashboard.
  • also if you have pinned a live report to a dashboard, that will not work as expected.


Best Regards


Helpful resources

Ask Amir Anything

Exclusive LIVE Community Event No. 2 – Ask Amir Anything

Next in our Triple A series: Ask Amir Netz questions about the latest updates, features and future.

Ask Amanda Anything Q&A

Ask Amanda Anything Q&A

Learn the answers to some of the questions asked during the Amanda Triple A event.

October 2019 Community Highlights

October 2019 Community Highlights

October was a busy month in the community. Read the recap article to learn about some of the events and content.

New Solution Badges

New Solution Badges

Two waves of brand new solution badges are coming! Read the article for more information on our new community badges.

Top Kudoed Authors
Users Online
Currently online: 170 members 1,680 guests
Please welcome our newest community members: