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hmokkapati Regular Visitor
Regular Visitor

Dashboard Image Tile: Image not loading from provided URL

Hello,

 

I added a Dashboard Image Tile and provided a link to a gif file on a sharepoint site. The tile is not loading and displays error as shown below. Not sure what could be wrong. Please advise. 

 

URL: https://<company.sharepoint.com>/teams/<teamname>projects/<projectname>/Shared%20Documents/<folder name>/Images/Promo.GIF

 

image tile error.GIF

 

Thank You,

Harisha

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator v-yuezhe-msft
Moderator

Re: Dashboard Image Tile: Image not loading from provided URL

Hi @hmokkapati,

I can reproduce your issue when adding an image from on-premises SharePoint site as tile in Power BI. Based on my test, the issue is related to permission, you can see the following screenshot when directly opening the URL of the image in browser, it prompts you to enter account and credential . However, the Power BI account doesn’t have permission to the image, thus it can’t load content when adding image tile.
2.PNG


If you upload the image to SharePoint Online, you can share the image with “no sign-in required”, then copy the link and use it as URL when adding image tile, this way, the image can display without issues.
1.PNG3.PNG

 

Thanks,
Lydia Zhang

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
5 REPLIES 5
Super User
Super User

Re: Dashboard Image Tile: Image not loading from provided URL

@hmokkapati I would imagine that it is not a supported file extension... Do you have the same problem using just an image (jpg, png)?

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hmokkapati Regular Visitor
Regular Visitor

Re: Dashboard Image Tile: Image not loading from provided URL

Hello @Seth_C_Bauer,

 

I just tried all the 3 extensions. None of them work. Any other things I could check for?

 

Thanks for your help.

 

Regards,

Harisha

Moderator v-yuezhe-msft
Moderator

Re: Dashboard Image Tile: Image not loading from provided URL

Hi @hmokkapati,

I can reproduce your issue when adding an image from on-premises SharePoint site as tile in Power BI. Based on my test, the issue is related to permission, you can see the following screenshot when directly opening the URL of the image in browser, it prompts you to enter account and credential . However, the Power BI account doesn’t have permission to the image, thus it can’t load content when adding image tile.
2.PNG


If you upload the image to SharePoint Online, you can share the image with “no sign-in required”, then copy the link and use it as URL when adding image tile, this way, the image can display without issues.
1.PNG3.PNG

 

Thanks,
Lydia Zhang

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Johnmatta Frequent Visitor
Frequent Visitor

Re: Dashboard Image Tile: Image not loading from provided URL

Lydia, but what if I have thousands of images...how can this be done for all of them?
nswitzer Frequent Visitor
Frequent Visitor

Re: Dashboard Image Tile: Image not loading from provided URL

My company does not allow us to make our Sharepoint files globally public. I uploaded this to a Google Doc, made that public, then copied the link address for the image in that public doc.

 

Janky, I know, but that's our working solution for now. 

 

(Google photos public links also didn't work.)