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Regular Visitor


I kept getting this error message when refreshing my dataset. Anyone know what's the issue? I tried reinstall gateway and problem still persist. 

Sometime it works sometime it failed. Not sure what to make of it.. 




Frequent Visitor

@jtanwm  @dperecab    We had the same issue too.  Between January 10-January 13th we had over 200 datasets fail to refresh in production.  We opened a ticket with Microsoft and support confirmed it was an issue with the West region.  We also had a few errors on 1/20.    For the most part, it's gone away.  However, waiting for Microsoft support to confirm the issue is permanently resolved.   I'll post back if we hear any updates. 

Hi @JSanders28 

I had a handful of dashboards fail to refresh with this error code on Wednesday 1/25/2023 so I am not sure if the whole issue has been entirely resolved yet. But if this is something on Microsoft's side then I guess i can wait it out

Thanks for the update. 

Advocate I
Advocate I

As an update to my issue, when checking the gateway logs, I realized it was due to a network error when connecting to Issue solved by itself on Saturday morning and have had no issues since then

Advocate I
Advocate I

I have the exact same issue. Updated on-premises gateway version to see if that was the problem but error still remains. Most of my scheduled refreshes have been paused due to 3 errors in a row

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