Showing results for 
Search instead for 
Did you mean: 
xyz New Member
New Member

Custom visual (Plotly) error when publishing to service

Hi All,


I have tried to find a solution to this problem I am facing but have been unable to find anything remotely similar, any help would be much appreciated.


I created a custom R visual using plotly but have encountered an issue when publishing my dashboard to PBI service. See below for error screenshots, (notice the x-axis labels are cut-off). I have tried different browsers, different page sizes and have also exported the dataset from service back to the desktop and can confirm the error does only appear when published to PBI service. 


1.JPGIn PBI Desktop


2.JPGIn PBI Service


v-danhe-msft Super Contributor
Super Contributor

Re: Custom visual (Plotly) error when publishing to service

Hi @xyz ,

It seemed I could not reproduce your problem in service:


Could you please offer your code to have a try?



Daniel He

Community Support Team _ Daniel He
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

Can You Solve These Challenge

Challenge: Can You Solve These?

Find out how to participate in the first Power BI 'Can You Solve These?' challenge.

Community News & Announcements

Community News & Announcements

Get your latest community news and announcements.

Virtual Launch Event

Microsoft Business Applications October Virtual Launch Event

Join us for an in-depth look at the new innovations across Dynamics 365 and the Microsoft Power Platform.

Community Kudopalooza

Win Power BI Swag with Community Kudopalooza!

Each week, complete activities and be qualified in the drawing for cool Power BI Swag.

Top Kudoed Authors
Users Online
Currently online: 80 members 2,736 guests
Please welcome our newest community members: