Solved: Custom Visuals not displaying in Email Subscriptio... - Page 3

DashboardEMECH · ‎11-09-2020

Since yesterday all the custom visuals in my dashboard are not getting displayed in Email Subscriptions / when I try to export the dashboard. The following error is displayed: "This visual does not support exporting."

To clarify, I am using the custom visual and I am aware that the custom visual unless they are PI Certified cannot be used. However the ones which I am using are all certified. The details of visuals I am referring to are as below:

a. Drill Down Combo Pro by Zoom Charts

b. Simple Waterfall

c. Advanced Card

I also tried to update the visuals with latest version to chech whether that resolves the problem.

Everything was working fine till Weekend. From Monday, I am facing this problem. Any idea why? Any one else facing the same problem?

v-yiruan-msft · ‎11-18-2020

Hi @DashboardEMECH&@chittleburgh,

Regarding the problem that the custom visuals as a live page pin to the dashboard cannot be properly display, the relevant support team has given an update(see below screenshot). They suggest to pin these custom visuals to the dashboard separately as a workaround. They will solve this problem later, the expected date is on Nov 22, 2020. You can also find these information in support site.

Best Regards

Community Support Team _ Rena Ruan
If this post helps, then please consider Accept it as the solution to help the other members find it more.

Community Support Team _ Rena
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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Custom Visuals not displaying in Email Subscriptions / Exports

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