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Helper I
Helper I

Create support ticket as a pro user hidden?

Hi,

 

I'd like to create a support ticket as a pro user. Previously I just went to https://powerbi.microsoft.com/en-us/support/ , scrolled down, and clicked create a ticket. But now I either do it without signing in and that redirects me to a whole different kind of support ticket as I'm treated as a free user, and that's not what I'm looking for, or I click sign in on top, but then it takes me to the https://app.powerbi.com page where I'm already signed in, but I can no longer find the option to create a ticket to MS support. How do you create a support ticket as a pro user?

 

Thank you.

2 REPLIES 2
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Solution Sage
Solution Sage

I can see that is still an option and wants your login when you click on create support ticket.

NikhilKumar_0-1602682390924.png

 

Appreciate your kudos!! Mark my post as solution if this helps.


Nikhil
Power BI Community Solution Sage
Hit the Thumbs-up button if you find this informative!! Mark this post as solution if it helps you.

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Super User III
Super User III

Can you confirm that you still have a Power BI Pro license?

You can click on your name on the top right hand side to see what license you have?




Did I answer your question? Mark my post as a solution!

Proud to be a Super User!







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