cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
blackshep01 Frequent Visitor
Frequent Visitor

Couldn't load the schema for the database model

 

My user gets this error when I share a dashboard with them.  The are outside the organization.  Do they need to have a Power BI Pro licence?  Please help.

 

 

Couldn't load the schema for the database model
 
Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.
Please try again later or contact support. If you contact support, please provide these details.

 

Activity ID4d94e96a-98c7-4c5a-915c-85b4c7ee04c6
Request ID5ae513f7-b24d-c694-7a5b-e39503f247a6
Correlation ID9e0b8a52-a42a-713a-53e8-981073e4052f
TimeThu Mar 23 2017 12:23:42 GMT-0700 (Pacific Daylight Time)
Version13.0.1700.1501

 

1 ACCEPTED SOLUTION

Accepted Solutions
blackshep01 Frequent Visitor
Frequent Visitor

Re: Couldn't load the schema for the database model

Solved!  The reason why you are getting that error is because you sent a dashboard with "Pro" content to someone who does not have a "Pro" license.  https://powerbi.microsoft.com/en-us/documentation/powerbi-power-bi-pro-content-what-is-it/

9 REPLIES 9
blackshep01 Frequent Visitor
Frequent Visitor

Couldn't load the schema for the database model

I get this error when I share this dashboard outside my organization.  Do they need to have a BI Pro Licence?
 
Couldn't load the schema for the database model
 
Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.
Please try again later or contact support. If you contact support, please provide these details.

 

Activity IDc0229046-ff5e-4ddd-bb71-2088cb2bc6d7
Request ID02eba4de-aaed-553f-c63a-2192eefac90b
Correlation IDc12e1da1-b596-274a-9a95-b2884335973b
TimeThu Mar 23 2017 11:57:17 GMT-0700 (Pacific Daylight Time)
Version13.0.1700.1501

 

Moderator Eric_Zhang
Moderator

Re: Couldn't load the schema for the database model

@blackshep01

As per the online documentation

You can’t share dashboards that contain Power BI Pro content with external users who have a Power BI Pro trial license. They need regular Power BI Pro licenses to access those dashboards. What is Power BI Pro content? 

 

As to the error, what tiles are in that dashboard? The errors seems specific for UPN mismatching when connecting to SQL Server Analysis Service.

blackshep01 Frequent Visitor
Frequent Visitor

Re: Couldn't load the schema for the database model

I have tiles from a SQL Server data source.  Please see the images below.  I have this data source setup as SQL Server.  I read the article on "Mapping the UPN".  There is nothing to map a UPN in powerbi.com.  

 

 

first.jpgHow the data source is setupsecond.jpgUsers. There is nothing to map the UPNthird.jpgIndividual outside my organization error

jingaling520 Visitor
Visitor

Re: Couldn't load the schema for the database model

Hi there, 

 

I have the same problem with my dashboard sharing with my client. Have you figure out how to solve this? Can anybody give a hint? I used SQL server as my data source and I did not see user map options either.

 

Thanks!

blackshep01 Frequent Visitor
Frequent Visitor

Re: Couldn't load the schema for the database model

Solved!  The reason why you are getting that error is because you sent a dashboard with "Pro" content to someone who does not have a "Pro" license.  https://powerbi.microsoft.com/en-us/documentation/powerbi-power-bi-pro-content-what-is-it/

Re: Couldn't load the schema for the database model

I've been having the same issue with multiple dashboards I have shared with our clients, who are outside the organization.

 

In one case, the users had signed up for the free 60 day trial of Power BI Pro and get the message:

Couldn't Load the Schema for the Database Model.

 

In another case, the user's Power BI Pro trial expired, but they now have a subscription to Power BI Pro and still get the same error message (effectively, what appears to be a security issue from scanning other posts).

 

Some assistance would be greatly appreciated.

adamwallace3 Frequent Visitor
Frequent Visitor

Re: Couldn't load the schema for the database model

I am getting the same error with embedded reports using Azure AS. None of the solutions above are viable for me 

blackshep01 Frequent Visitor
Frequent Visitor

Re: Couldn't load the schema for the database model

Do your users have a Pro license? 

adamwallace3 Frequent Visitor
Frequent Visitor

Re: Couldn't load the schema for the database model

I solved my problem. I guess you can't use embedded with Azure AS yet