Couldn't load the schema for the database model

[LaurenBaird]

Hi, 

Just wondering if anyone is having a similar issue with the PowerBI.com connecting to the PowerBI gateway?

Both the PowerBI.com gateway "test connection" and the on server gateway "connection status" are good. 

Unfortunately when attempting to load a report through "Direct  or Live Query" we see the following error message: 

Couldn't load the schema for the database model

Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.
Please try again later or contact support. If you contact support, please provide these details.

Activity ID 9993f98e-4bea-49f7-be81-c8f54af50dee

Request ID 66249cbf-478a-e083-f4a3-21d0431b7905

Correlation IDf46722ae-407c-fa84-e426-f6bfe4dba0c4

TimeTue Aug 22 2017 09:27:16 GMT+1000 (AUS Eastern Standard Time)

Version 13.0.2136.177

Cluster URI https://wabi-south-east-asia-redirect.analysis.windows.net

Connections appear to be working correctly from the desktop client.

The service account tied to the connection has delegation authority but no email address so it cannot log into the gateway on the server directly.

Advice greatly appreciated!

 Edit - the on premise gateway appears to be the latest version - 14.16.6390.2

 And the gateway logs contain this mysterious message: 

DM.EnterpriseGateway Information: 0 : 2017-08-07T04:38:22.4117223Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 8F619B72 [DM.GatewayCore] Successfully created and started service host for 'Configuration service'
DM.EnterpriseGateway Information: 0 : 2017-08-07T04:38:22.4273489Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 E7E1BCA0 [DM.GatewayCore] Not starting transfer service because there is no configuration

Though I can't quite work out what this means. 

[v-qiuyu-msft]

Hi @LaurenBaird,

This issue happens on Power BI service rather than Power BI report server, I will move this thread to the Service forum.

Regarding your issue, which data source used in this dataset? Please go to the dataset settings of this report, make sure the data gateway used by dataset is running fine.

You can also try to restart the on-premise data gateway service: How to restart the gateway.

Best Regards,
QiuyunYu