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Couldn't load the data for this visual

My colleague shared me a Power BI report and when I open it, i got the error screen. when I click on it, i get the detailed error message like:

 

Couldn't load the data for this visual
Couldn't retrieve the data for this visual. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.
Http Status Code401
Activity ID18a49631-3e4c-431d-a536-1f5473250fb4
Correlation ID4a0cadcb-717c-cabf-0123-9bf4e79a1103
Request IDf1c2f9e5-c2e9-997b-011e-7ecef4f0d4a1
TimeWed Mar 21 2018 09:13:07 GMT-0500 (Central Daylight Time)
Version13.0.4687.143
 
 
Anybody could help me on this? Thank you very much.
1 REPLY 1
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Community Champion
Community Champion

Re: Couldn't load the data for this visual

HTTP 401 is a "unauthorized" error code. 

What is the visual?  Is this a direct query?  Does it work anywhere?  If so, are there any differences between those scenerios in networking terms.

 

For example, if it works on your desktop application but not from the service, the difference will be that the service runs under the microsoft cloud, but the desktop is on your computer inside your network.

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