Could Not Load the Data from this Visual

[SteveKnibbs]

I have a published report with visuals which does not refresh or allow me to drill down to the data.

Thedetailed error data is as follows:

Couldn't load the data for this visual

Couldn't retrieve the data for this visual. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.

Activity ID2e5908a8-d8cc-1af4-ff65-04897a9bfc0b

Request IDea3ff4d5-f920-96f5-bb61-f90a9e6c2297

Correlation ID9eaabeb9-d71e-6800-14fd-5cf92e8e7882

TimeFri Jun 01 2018 17:40:06 GMT+0100 (GMT Daylight Time)

Version13.0.5484.164

Cluster URIhttps://wabi-north-europe-redirect.analysis.windows.net

I'm very new to Power BI and I've no real idea which way to go!

Thanks

Steve

[Conarl_on_BI]

Hi Steve,

I would take the following steps to trouble shot.

1. Create a simple report in Power BI desktop to confirm if I can see visualization outside of the services.

2.Check the user and pw to the datsource associted to the reports.

3. If a gateway is involved check if the gateway is online

thanks,

Conarl_On_Bi

[SteveKnibbs]

The visualisations can be seen within the application and user names and passwords are the same between both the desktop application and the cloud service. The gateway is connected and running.

[Conarl_on_BI]

Awesome glad I would help you. Provide your kudos..Lol. Let me know if you have any future issues.  

[SteveKnibbs]

The published reports and the corresponding dashboards still do not update though!

[v-shex-msft · Accepted solution]

Hi @SteveKnibbs,

Any RLS setting on published report? If this is a case, you need to assign roles to users.

Row-level security (RLS) with Power BI

Regards,

Xiaoxin Sheng

[raghut]

This issue with RLS re-appeared with latest release (06/14/18) on GOV cloud. Any help to fix this issue is welcome.

Couldn't load the data for this visual

Couldn't retrieve the data for this visual. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.

Http Status Code401

Activity IDd01c9739-58c2-4017-9577-a9a7cfa5998c

Correlation ID46c79a8d-ffcf-09f7-7f2e-8c5954808867

Request ID849af3af-9d4a-20c0-91be-32bc08be995b

TimeMon Jun 18 2018 13:58:40 GMT-0700 (Pacific Daylight Time)

Version13.0.5557.164

[nwabramson]

I had the same issue. I have updated my desktop to the current version and re-published the report and that was the fix for me. From previous comments this seems to be a row level security change (RLS) and my desktop version must have  been out of sync with the server.

[SteveKnibbs]

I have noticed that there is indeed an update available so I have asked the support team to install this and I will then try the re-publish approach and let you know!

Thanks for the response