Contributor role assigned to user but not taking affect on user's end

[salikaziz]

Hello,

I am working with new workspace environment and assigned a user contributor role. The user has pro account. However, upon repeated attempts the user still cant seem to see the edit option on dashboards or access option on workspace. I had him sign out as well as restart his computer. I also tried him giving the admin role but no use. Few days ago i assigned someone else contributor role and it worked instantly. Has anyone else faced similar issue? Any workarounds?

[Greg_Deckler]

@salikaziz That sounds odd. You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".