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DerekWilford Frequent Visitor
Frequent Visitor

Content Packs Issue

I down loaded and contected to the data for the ServiceNow Incidents content pack for my DEV ServiceNow instance successfully a couple days ago. I have then since tried to connect to my PROD ServiceNow instance, but have been unable to do so due to a creditentials issue.

 

I deleted/removed all the content and data fo ServiceNow DEV  (Dataset, Report and Dashboard)

I now am trying to recreate this using the Content Pack and now I cannot Edit, Save, etc. the Report, etc.

The Dashboard, Report and Dataset are now in the App are and not in My Workspace or any other Workspace.

How do I get the Content Pack to load into My Workspace again?

 

Thanks,

Derek

2 ACCEPTED SOLUTIONS

Accepted Solutions
Moderator v-qiuyu-msft
Moderator

Re: Content Packs Issue

Hi @DerekWilford

 

It looks like you are trying to connect to ServiceNow content pack, right? 

 

Based on my test, if we click on Get Data -> Service Content Pack-> Servicenow Incidents to import content pack, the report and dashboard and report will display in the workspace instead of apps section. Please test again on your side. 

 

q2.PNG

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
DerekWilford Frequent Visitor
Frequent Visitor

Re: Content Packs Issue

Hi Qiuyun Yu,

 

Many Thanks as this worked and I was able to recreate the dataset, report and dashboard in my workspace!

 

Derek

4 REPLIES 4
Moderator v-qiuyu-msft
Moderator

Re: Content Packs Issue

Hi @DerekWilford

 

It looks like you are trying to connect to ServiceNow content pack, right? 

 

Based on my test, if we click on Get Data -> Service Content Pack-> Servicenow Incidents to import content pack, the report and dashboard and report will display in the workspace instead of apps section. Please test again on your side. 

 

q2.PNG

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
DerekWilford Frequent Visitor
Frequent Visitor

Re: Content Packs Issue

Hi Qiuyun Yu,

 

Many Thanks as this worked and I was able to recreate the dataset, report and dashboard in my workspace!

 

Derek

Moderator v-qiuyu-msft
Moderator

Re: Content Packs Issue

Hi @DerekWilford

 

As the issue is resolved, may I close this thread? 

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
DerekWilford Frequent Visitor
Frequent Visitor

Re: Content Packs Issue

Hi Qiuyun Yu,

 

Issue has been resolved and you can proceed with closing this thread.

 

Thanks,

Derek