Constant Refresh Errors That Need Addressing Immediately

[jmiridium]

Having multiple refresh errors. Need this addressed immediately:

Refresh failed because this dataset requires a gateway. Please select a gateway from dataset settings.
Please try again later or contact support. If you contact support, please provide these details.

Activity IDe5a948ff-2e26-45b5-a483-09d0c75f2ec2

Request IDc1fe4f97-52a8-a768-eaaa-e0bb3afa858b

Correlation IDbd497c5a-bc71-72f1-f761-d725c5e6d232

TimeMon Jun 12 2017 13:06:00 GMT-0700 (US Mountain Standard Time)

Version13.0.1700.2465

Cluster URIhttps://wabi-west-us-redirect.analysis.windows.net

A second refresh caused this error:

Refresh failed because this dataset requires a gateway. Please select a gateway from dataset settings.
Please try again later or contact support. If you contact support, please provide these details.

Activity IDe5a948ff-2e26-45b5-a483-09d0c75f2ec2

Request IDc1fe4f97-52a8-a768-eaaa-e0bb3afa858b

Correlation IDbd497c5a-bc71-72f1-f761-d725c5e6d232

TimeMon Jun 12 2017 13:06:00 GMT-0700 (US Mountain Standard Time)

Version13.0.1700.2465

Cluster URIhttps://wabi-west-us-redirect.analysis.windows.net

The link provided goes to this page which has nothing to do with PowerBI:

https://docs.microsoft.com/en-us/dotnet/framework/data/adonet/whats-new

We are in the testing phases in PowerBI, and it just doesn't seem like this is a stable platfor yet. Is there something I'm missing? Is there a support option?

Need this working reliably

[v-yulgu-msft]

Hi @jmiridium,

What was the data source your dataset connected to? Were you refreshing dataset manually or setting schedule refresh?

As is pointed by error message, you should configure a matched gateway for corresponding data source so that schedule refresh can be applied to dataset. Please check the gateway settings:

If you havn't installed a gateway on your machine, you can click the arrow down on the top right of ribbon on service site to download a gateway. 

Reference: Getting started with Power BI Gateways

Best regards,
Yuliana Gu

[jmiridium]

Gateway is installed and working on other data sources

[v-yulgu-msft]

Hi @jmiridium,

Please check whether the data source is connected to gateway successfully?

Also, in this dataset which is always prompting error message, does it contain multiple types of data source?

Regards,
Yuliana Gu

[jmiridium]

Both the personal gaeway and the on site is working. However they have different reasons they can't connect

[v-yulgu-msft]

Hi @jmiridium,

In this dataset, did you connect to multiple data sources? If so, you should configure gateway for each data source.

Regards,
Yuliana Gu

[jmiridium]

It's all from the same data source

[v-yulgu-msft]

Hi @jmiridium,

What is your data source?

Please check the connection string you configured in .pbix file for dataset to make sure it is exactly the same as what you configured for gateway on service site.

Best regards,
Yuliana Gu