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Configuring On-Premise Gateway - Failed to update gateway details

 

Hi,

I have a trouble in Configuring On-Premise Gateway, it fails with the below error messages. Can you please guide me on how to fix this issue.


On-premise Data Gateway issue - "gatewayname" is configured but is unreachable due to local network connectivity problems.

The only error we got:
- TLS 1.0 is disabled in you machine -> but should be no problem according to https://go.microsoft.com/fwlink/?linkid=853818

Support for TLS 1.1/1.2

Starting with this month’s update, the On-premises data gateway will leverage TLS 1.1/1.2 by default in order to communicate with the Power BI service. Please note that older versions of the Gateway use TLS 1.0 by default. TLS 1.0 will stop working on November 1st, 2017. You should upgrade your gateways to this August release (or a newer version in the next few months) to ensure no downtime for your gateways due to this deprecation.

 

Actions taken in this order:
afther each change restarted the service.

- Network firewall configured
- Server firewall configured -> in and outbound trafic for all ports to any ip-adres
- updated gateway version to 14.16.6480.1

- force the gateway to communicate with Azure Service Bus using HTTPS instead of direct TCP. Modified the Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.dll.config file. Changed the value from AutoDetect to Https.

-> problem still exist - "gatewayname" is configured but is unreachable

- Network connectivity Test. You can test to see if your firewall, or proxy, may be blocking conections by running Test-NetConnection from a PowerShell prompt
Test-NetConnection -ComputerName watchdog.servicebus.windows.net -Port 9350

-> TcpTestSucceeded : True

- We don't use proxy's, so change the proxy settings in file Microsoft.PowerBI.EnterpriseGateway.exe.config

from:
<system.net>
<defaultProxy useDefaultCredentials="true" />
</system.net>

to:
<system.net>
<defaultProxy enabled="false" />
</system.net>

-> problem still exist - "gatewayname" is configured but is unreachable

- Changing the Service PBIEgwService login
from: NT SERVICE\PBIEgwService
to: Local System account

-> Problem changes into
On-premise Data Gateway issue - Failed to update gateway details. Please try again. This request operation sent to net.pipe://localhost/powerbi/gatewayconfiguration/service did not receive a reply within the configured timeout (00:01:00). configured but is unreachable due to local network connectivity problems......

- Changing the Service PBIEgwService login
from: Local System account
to: administrator account (domain user)

-> problem still exist - Failed to update gateway details.

1 REPLY 1
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Microsoft
Microsoft

Re: Configuring On-Premise Gateway - Failed to update gateway details

@Veldman

 

This error means your current local machine can't connect Power BI Service. Please verfiy your network. Also check if the ports for Azure Service Bus are occupied. 

 

If everything is working and the issue still persists, please create a support ticket

 

Regards,

 

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