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williamchan Frequent Visitor
Frequent Visitor

Colors, Backgrounds, Fonts not publishing to Service

I have an issue where my colours, backgrounds, and fonts are not publishing correctly to the PBI Service and App. 

 

None of my backgrounds are appearing and the theme is set to the default even though I am using custom theme colours.

4 REPLIES 4
williamchan Frequent Visitor
Frequent Visitor

Re: Colors, Backgrounds, Fonts not publishing to Service

I think this issue has more to do with the custom theme not publishing to PowerBI Service. Has anyone experienced this and has a workaround or fix?

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Community Support Team
Community Support Team

Re: Colors, Backgrounds, Fonts not publishing to Service

Hi @williamchan,

 

Based on my test using the latest version :2.63.3272.40461 64-bit (October 2018). I cannot produce your issue here. Could you please update your Power BI desktop and try again?

 

https://www.microsoft.com/en-us/download/details.aspx?id=45331


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Regards,
Frank

Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
williamchan Frequent Visitor
Frequent Visitor

Re: Colors, Backgrounds, Fonts not publishing to Service

Hi Frank, I upgraded my version of PowerBI to the latest one. The issue occurs when I access the Dashboard via Apps - in fact I am getting a very inconsistent experience. If I access it via my Shared Workspace it works fine. Please find attached screenshots below of the different experiences. Sorry for the cropped screenshots - can only share a limited amount.Dashboard.JPGPowerBI Desktop View - How it's supposed to look

 

Server-via-Workspace.JPGPowerBI Server - Looks fineServer-via-App2.JPGPowerBI Server via App 2 - Broken

Community Support Team
Community Support Team

Re: Colors, Backgrounds, Fonts not publishing to Service

Hi @williamchan,

 

I followed you steps, however I cannot reproduce your issue either. You can create a support ticket for help here.

 

https://powerbi.microsoft.com/en-us/support/

 

Support Ticket.gif

 

 

Regards,

Frank

Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.