Colleagues only seeing large X when trying to view shared dashboards

[Anonymous]

Hi, new to PowerBI Service and added a report, pinned the pages so they were dashboards and went to share them.  When I did, it seemed to work fine.  Users were notified by email (they are all PowerBI Pro users, although they still in the Free Trial phase), clicked on the link, went to the dashboards, they show up for an instant and then go away to be replaced by big X's where the charts / data should be.  Picture attached.  Any thoughts?

There is no function behind the "See Details"objects.  Not sure what is causing this.

Thanks 

[v-yulgu-msft]

Hi @Anonymous,

 they show up for an instant and then go away to be replaced by big X's where the charts / data should be. 

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Do you mean they can see the charts/data for a while, then, everything gone missing and prompted error instead? What is the error message? Please expand the 'See Details' and attach the screenshot here.

Does issue persist whichever dashboard you shared with these Pro Trial users? Please share this dashboard to a Pro license userto check whether he can view it successfully.

Best regards,
Yuliana Gu

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[Anonymous]

Hi Yuliana:

The dashboards react as if they are going to appear and flash on the screen for a split second and then the X's show up.  There is no way to click into the "See Details" link in any of them (no hyperlinks anywhere on the page).  I haven't been able to share them with a non Pro Trial user because I am having trouble buying the product....trying to figure out the Office 365 license issue.  

By the way, if you have someone who can help me with that, I"d really appreciate it.  We are not Office 365 users as a business, but we are big users of Azure for our application and are BizSpark Plus partners.

[KHorseman]

Are you using row level security? This looks like what users see when I forget to add them to security roles.

[Anonymous]

Hey KHorseman.  Thanks for the thought.  How do I create security roles for these folks?  I shared with them and chose the option so they could not share the dashboards, but could read them.  I'm not sure where else I can make security modifications

[v-yulgu-msft]

Hi @Anonymous,

If sharing another dashboard, will users encounter the same problem? Have you tried open Power BI service with a different browser?

Regards,
Yuliana Gu

[KHorseman]

If you didn't create row level security roles in your report in the first place then my suggestion doesn't apply. I was saying that the only time I've seen this was when I created security roles but forgot to add a user to one.

[Greg_Deckler]

Hmm, wonder if it is considering them free because of the Free Trial? Could be some kind of bug like that.