Changes to graphs in Power BI desktop not refreshing in Power BI service and in Teams

[pramirez]

Hi,

I published a Power BI desktop file to Power BI service and to Teams last week. When I make an update to the graphs in Power BI desktop, the changes don't reflect in Power BI service and in the Teams site even though I clicked refresh in both places.

Do you have any ideas on what may be going on? Do I need to re-publish every time that I make a change to the Power BI desktop version?

Thank you

[collinq]

Hi @pramirez ,

There are a number of potential issues that could cause this.  Are you absolutely positive that the userid that you are signed into Desktop is the EXACT SAME userid that you are using in the Service (and Teams)?  Often, folks publish to a different place by accident if they have more than one userid.

After publishing, have you refreshed the browser?  Or, have you cleared the cache on the browser?  And, have you tried this on different browsers to confirm the same result?

I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!

[pramirez]

Thanks for your reply @collinq. I will review this and get back.

Regards