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markcabantog
Helper I
Helper I

Cannot share dashboard to outside organization

I'm adding external users in the Direct Access, but for some reason one of the the external user is not being added, I'm receiving "Failed to Grant Access", but other external users with the same domain name is added without a problem.

 

 

Capture.JPGCapture2.JPG

1 ACCEPTED SOLUTION
v-kkf-msft
Community Support
Community Support

Hi @markcabantog ,

 

Try to use planned invite in Azure and see if it works.

 

  • From Azure Portal
  • Select Azure Active Directory
  • User Settings
  • Manage external collaboration settings

AAD.png

User.png

add guest user.png

Invite.png

 

If the problem is still not resolved, please provide detailed error information or the expected result you expect. Let me know immediately, looking forward to your reply.

Best Regards,
Winniz

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

9 REPLIES 9
markcabantog
Helper I
Helper I

Capture.JPG

I already added the user through the suggested answer...now i cannot click approve in the PowerBI Permissions

Hi @v-kkf-msft  it's different,,,not same error

Hi @markcabantog ,

 

Does this case exist only for one guest user or all guest users? Does your organization have the following options enabled in the Admin portal?

 

admin.png

only for 1 guest user.. but other guest user with the same domain name are added no issue

Hi @markcabantog ,

 

Based on my testing, if you invite someone outside the organization for the first time, the user will appear under the "Pending" page after sharing the report.

 

image.png

image.png


So you need to invite someone outside the organization to become a guest user, there are two ways:

For planned invite, please refer to my previous reply (Invite in Azure).
For ad hoc invite, you can add the user in the Direct access of the report. When the user clicks on the report link in the email sent to him, the following page will pop up.

 

image.png

 

Then click "Accept", the user will become a guest user in your organization and will be able to see the shared report, and the user will disappear from the "Pending" page.

 

vkkfmsft_0-1632982742287.png

 

Best Regards,
Winniz

 

 

v-kkf-msft
Community Support
Community Support

Hi @markcabantog ,

 

Has your problem been solved? If the problem is still not resolved, please provide detailed error information or the expected result you expect. Let me know immediately, looking forward to your reply.

 

Best Regards,
Winniz

yes.. thanks

v-kkf-msft
Community Support
Community Support

Hi @markcabantog ,

 

Try to use planned invite in Azure and see if it works.

 

  • From Azure Portal
  • Select Azure Active Directory
  • User Settings
  • Manage external collaboration settings

AAD.png

User.png

add guest user.png

Invite.png

 

If the problem is still not resolved, please provide detailed error information or the expected result you expect. Let me know immediately, looking forward to your reply.

Best Regards,
Winniz

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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